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Q121. A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT?
A. Update the BIOS for compatibility.
B. Put on an ESD strap.
C. Use an anti-static bag to hold the RAM while installing.
D. Clean out the PC with compressed air.
Answer: B
Q122. A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?
A. Print spooler
B. Fuser
C. Rollers
D. Maintenance kit
Answer: B
Q123. A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?
A. Poor paper quality
B. Incorrect paper size
C. Defective duplexer
D. Worn feed rollers
Answer: D
Q124. When troubleshooting a PC that intermittently shuts off, which of the following should be monitored?
A. Boot sequence
B. CPU temperature
C. SMART status
D. TPM module
Answer: B
Q125. A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correct machine, which of the following MUST the technician do on the router to accommodate this?
A. Port forwarding
B. Port redundancy
C. Port triggering
D. Port selection
Answer: A
Q126. A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?
A. Use a USB to RJ-45 dongle
B. Enable Bluetooth
C. Enable NIC teaming
D. Replace the motherboard
Answer:: A
Q127. A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After installation, the computer detects the new 2TB drive as a 250GB drive. Which of the following should the technician do to fix this issue?
A. Reinstall the drive
B. Patch the OS
C. Upgrade the driver
D. Flash the BIOS
Answer: D
Q128. A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify?
A. Keystone
B. Resolution
C. Privacy filter
D. Frame rate
Answer: B
Q129. A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?
A. Lightning
B. KVM switch
C. USB 3.0
D. Docking station
Answer: D
Q130. After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users?
A. Install the correct drivers on the server.
B. Delete and reconnect to the print queue on the client machine.
C. Restart the print queues on the print server.
D. Reinstall the printer drivers on the client desktops.
Answer: A
