Avaya 7765X Item Pool 2021

NEW QUESTION 1
Which three AWFOS server roles are supported by the AWOFS installer? (Choose three.)

• A. Web application
• B. Database
• C. Recorder
• D. Reports
• E. Evaluate

Answer: ABC

NEW QUESTION 2
Which action can Auto Assign elearning courses/quizzes?

• A. View the Evaluations.
• B. Assign them via coaching.
• C. Assign them from library interface.
• D. Associate course/quiz to a response.

Answer: C

NEW QUESTION 3
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

• A. by utilizing the API calls provided by a third party
• B. by using Desktop Monitor > Learning Console
• C. by manually entering into MS Excel and import back into application
• D. by managing the Tags feature in the application

Answer: BD

NEW QUESTION 4
When configuring AACCNet Adapter, which configuration parameter is not a valid configuration entity?

• A. 33029
• B. 29373
• C. 34301
• D. 34302

Answer: A

NEW QUESTION 5
What is the permission that allows a supervisor to administer all the employees?

• A. Company Admin
• B. System Admin
• C. Superuser
• D. App Admin

Answer: B

NEW QUESTION 6
In Avaya Workforce Optimization Select 5.0, which three storage systems are supported Network Storage Systems? (Choose three.)

• A. Portable external SSD
• B. Content-Addressed Storage (CAS)
• C. Network Attached Storage (NAS)
• D. Direct Attached Storage (DAS)
• E. Storage Area Networks (SAN)

Answer: CDE

NEW QUESTION 7
Which three required paths are needed on the Avaya Workforce Optimization Select installer Required information screen? (Choose three.)

• A. WFO_HOME path
• B. Recorder path
• C. Installation path
• D. Mail Server path
• E. Log path

Answer: ABC

NEW QUESTION 8
Which two are Avaya Workforce Optimization Select (AWFOS) Supported SQL Server Connection Authentication modes? (Choose two.)

• A. AWFOS Application Authentication Connection
• B. SQL Server Authentication Connection
• C. Windows Authentication Connection
• D. Domain Authentication Connection

Answer: BC

NEW QUESTION 9
What does the Desktop Monitor application support?

• A. all browsers but not Windows applications
• B. only the Internet Explorer browser
• C. only the Chrome browser
• D. all Windows applications and browsers

Answer: B

NEW QUESTION 10
How can a user access data of employees belonging to a different reporting hierarchies?

• A. Create and give access to a custom group.
• B. Create a custom group.
• C. Give access to the supervisor group.
• D. Modify the role hierarchy so that all the employees report to the user.

Answer: B

NEW QUESTION 11
How can a quality evaluator perform mock evaluations?

• A. by creating a custom evaluation type
• B. by associating a custom evaluation type, while evaluating the interaction
• C. by selecting 'Normal' as the evaluation type, while evaluating an interaction
• D. by creating and associating a custom evaluation type, which is flagged as ignored from scoring, while evaluating

Answer: D

NEW QUESTION 12
Which Workforce Optimization Select component(s) are required for CM+AACC (Active) deployment?

• A. AES Adapter, Avaya Adapter, AACCNetAdapter
• B. Avaya Adapter and AACCNetAdapter
• C. AACCNet Adapter and AES Adapter
• D. AES Adapter

Answer: B

NEW QUESTION 13
What are three functions of System Administration --> System Administration? (Choose three.)

• A. Configure alert manager
• B. Configure components parameters
• C. Create data partitions
• D. Lookup License detail
• E. User Management

Answer: ABE

NEW QUESTION 14
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

• A. Mountain Time
• B. Pacific Time
• C. System Time
• D. Eastern Time

Answer: D

NEW QUESTION 15
Which organization level is recommended as a best practice for setting up Feature permissions?

• A. Role level
• B. Employee level
• C. Group level
• D. OU level

Answer: B

NEW QUESTION 16
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

• A. ICR
• B. AACC
• C. ACCS
• D. IPOCC

Answer: D

NEW QUESTION 17
Which ACD integration is allowed with CS1K PBX switch?

• A. Avaya Call Center Elite
• B. Avaya IP Office Contact Center
• C. Avaya Aura Contact Center
• D. Avaya Contact Center Select

Answer: B

NEW QUESTION 18
Which three are in the pre-install checklist? (Choose three.)

• A. Valid SMTP (Mail) server Address
• B. Compatible server OS
• C. Server Port assignments
• D. Avaya WebLM
• E. Set Java environment variable

Answer: ACD

NEW QUESTION 19
Which two files have to be copied into JAVA_HOMEjre8libsecurity to enable strong encryption in Java? (Choose two.)

• A. local_policy.jar
• B. US_export_policy.jar
• C. jce_policy.jar
• D. java_security.jar

Answer: AB

NEW QUESTION 20
For a 300 seat installation of Quality Management (QM) edition on a single site, how many servers do you need?

• A. 4 servers (2 for recorder, 1 for DB, 1 Web)
• B. 3 servers (1 each for DB, Web & Recorder)
• C. 2 servers (1 for Web & DB; 1 for Recorder)
• D. 1 Server (Web, DB and Recorder on the same server)

Answer: C

NEW QUESTION 21
How can a user automate the process of assigning evaluation tasks for specific weekday(s)/week?

• A. by setting up an evaluation plan
• B. by modifying the application that randomly decides the weekday
• C. by changing the distribution pool
• D. by clearing all Adhoc evaluations

Answer: A

NEW QUESTION 22
Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer? (Choose two.)

• A. WebLM
• B. Database
• C. PBX
• D. SAN/NAS storage

Answer: AB

NEW QUESTION 23
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