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Q31. There are approximately nineteen industry verticals. Which five are relevant to Cisco? (Choose five.)
A. Connected Learning
B. Connected Buildings
C. Connected Public Safety
D. Health Care
E. Disaster Management
F. Connected City
G. Connected Utilities
H. Connected Factory
Answer: C,D,F,G,H
Q32. Which three options are financial challenges in business outcome-based selling? (Choose three.)
A. Competing stakeholder goals and expectations.
B. Difficulty to determine external value.
C. Financial resources are distributed across functional areas.
D. Competitive analysis is often incomplete.
E. IT adoption and implementation may have long business cycles.
Answer: A,C,E
Q33. Which two options does the sales force need to know to ensure business outcome plan is aligned with stakeholders' needs? (Choose two.)
A. The stakeholders' agenda about the business goals.
B. The stakeholders interest in results which you are seeking to drive.
C. The stakeholders' chain of command.
D. The stakeholders' degree of influence and power.
Answer: B,D
Q34. What is ROI?
A. It is defined as the financial benefits derived from services and solutions, and it is expressed as a percentage of dividing present value from a technology solution by the cost of that technology solution.
B. It is defined as the financial benefits derived from services and solutions, and it is expressed as a percentage of dividing total investment from a technology solution by the cost of that technology solution.
C. It is defined as the financial benefits derived from services and solutions, and it is expressed as a percentage of dividing net return from a technology solution by the margin of that technology solution.
D. It is defined as the financial benefits derived from services and solutions, and it is expressed as a percentage of dividing net return from a technology solution by the cost of that technology solution.
Answer: D
Q35. Why is it convenient to tie business outcomes and the customer value proposition?
A. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.
B. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.
C. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.
D. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.
Answer: C
Q36. How does an open plan volume licensing model works?
A. It does not specify individual users, so any user can access the service.
B. It provides the organization with an agreed number of users.
C. The costs are directly related to usage, not quantity of users.
D. The enterprise pays as it acquires services.
Answer: D
Q37. The customer mindset across verticals is changing as they become more aware of technology solutions and their influence on the organization. Which three options are characteristics of this customer mindset? (Choose three.)
A. Perspective towards technology services and solutions is same across industry verticals
B. Less loyal to a specific vendor due to technology as a commodity and availability of service solutions
C. Expect providers to sell products and contracts
D. Expect measurable value in terms of business outcomes
E. Have a greater understanding of the competitive market and service and solution providers
Answer: B,D,E
Q38. Which options are two benefits of understanding the customer's business model? (Choose two.)
A. Understanding the customer's business model changes the way you interact with your customer.
B. Understanding the customer's business model provides control and assessment of project challenges.
C. Understanding the customer's business model helps track progress through outcomes.
D. Understanding the customer's business model is used to address the sales force mindset.
Answer: A,C
Q39. Which three options are customer motivators? (Choose three.)
A. Achievable Business plan
B. Shared risks with the vendor
C. Increased services and solutions
D. Realizable outcomes
E. Simplify IT complexity
Answer: B,D,E
Q40. Which discipline covers analyzing stakeholder expectations and their approach and posture towards technology?
A. Stakeholder Relationship
B. Neurolinguistics Programming
C. Stakeholder Management
D. Customer Relationship Management
Answer: C
