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HP HP2-H82 Free Dumps Questions Online, Read and Test Now.
NEW QUESTION 1
Why should you choose original HP cartridges?
- A. They are designed to provide high-quality print output, every time, from the cartridge design to its disposal.
- B. Using non-original HP cartridges voids the warranty.
- C. They are the lowest priced cartridges for printing marketing documents due to the vibrant colors associated with this type of printing.
- D. You receive additional benefits of joining the HP ink program, including prize draws every month.
Answer: D
NEW QUESTION 2
Which statement is true when comparing original HP and genuine Samsung versus non-HP/Samsung cartridges?
- A. HP and non-HP/Samsung cartridges have an equal impact on printer life.
- B. Non-HP/Samsung cartridges have higher visible costs.
- C. HP and non-HP/Samsung cartridges both provide anti-fraud technology.
- D. Non-HP/Samsung cartridges have higher hidden costs.
Answer: C
NEW QUESTION 3
What is a characteristic of Grace, a "lost customer"?
- A. considers price as the decision criteria
- B. is likely to shop around for the lowest prices
- C. tends to be more loyal to one reseller
- D. sees value in HP products that reflect her needs
Answer: C
NEW QUESTION 4
Under which supplies program are customers offered a full-service contract with original HP supplies and hardware at a discount?
- A. PurchasEdge
- B. Managed Component
- C. Managed Contractual Deal
- D. Minimum Advertised Price (MAP)
Answer: B
NEW QUESTION 5
You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere. What is the correct way to respond?
- A. may be able to look at the delivery costs and reduce the price for yo
- B. especially as you are such a loyal customer.
- C. Perhaps I can look into getting you a lower price through some discount.
- D. In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.
- E. Perhaps you have the wrong printer, so let me look at an ink alternative.
Answer: B
NEW QUESTION 6
Match the customer objection on the left with the correct response on the right.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 7
A customer purchases a non-HP cartridge and notices that it says 100% new on the packaging. What type of cartridge might this be?
- A. Remanufactured
- B. Clone
- C. Do-lt-Yourself(DIY) refill kit
- D. Continuous Ink Supply System
Answer: B
NEW QUESTION 8
Which statement is true regarding HP's range of specialty papers designed for Inkjet, LaserJet, and PageWide printers?
- A. All project papers for Inkjet and Laser work on all three writing systems.
- B. PageWide relies on a fuser for toner-based printing.
- C. PageWide and OfficeJet printers can achieve durability claims with any paper.
- D. All three writing systems use separate Stock Keeping Units (SKUs).
Answer: B
NEW QUESTION 9
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