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New EXIN,Inc ITILFND Exam Dumps Collection (Question 6 - Question 15)
New Questions 6
Which is a supplier category?
A. Technical
B. Commodity
C. Customer
D. Resource
Answer: D
New Questions 7
Which groups of people would work according to an operational level agreement?
A. Business units
B. All stakeholders
C. External IT teams
D. Internal IT teams
Answer: D
New Questions 8
Which statement about services is CORRECT?
A. External services are provided to business units in the same organisation
B. Internal services are provided by suppliers to the internal IT department
C. External services are delivered to external customers
D. Internal services are delivered to external customers
Answer: B
New Questions 9
The configuration management system is part of which system?
A. The availability management information system
B. The capacity management information system
C. The information security management system
D. The service knowledge management system
Answer: D
New Questions 10
Which processes ensure the targets in the underpinning contracts are appropriate?
A. Design coordination and service level management
B. Supplier management and service level management
C. Service level management and availability management
D. Configuration management and service portfolio management
Answer: B
New Questions 11
What is the primary focus of component capacity management?
A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B. Review of all capacity supplier agreements and underpinning contracts with supplier management
C. Management, control and prediction of the end-to-end performance and capacity
of the live,
operational IT services
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
Answer: C
New Questions 12
Which processes are responsible for the regular review of underpinning contracts?
A. Supplier management and service level management
B. Supplier management and change management
C. Availability management and service level management
D. Supplier management and availability management
Answer: A
New Questions 13
Which of the following BEST describes a service level agreement (SLA.?
A. A written agreement between a supplier and the IT customer(s), defining the key service targets and
responsibilities of both parties
B. A partnership developed between the IT service provider and the customer, so that a mutually
beneficial agreement is reached
C. The key service targets and responsibilities of both parties that are used to hold each party
accountable when disputes arise
D. An agreement between an IT service provider and another part of the same organization that assists
with the provision of services
Answer: A
New Questions 14
Which process monitors and improves the performance of the service transition stage of the service lifecycle?
A. Transition planning and support
B. Design co-ordination
C. Change management
D. Service transition management
Answer: A
New Questions 15
Which three types of metric support Continual Service Improvement (CSI) activities?
A. Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
B. Process metrics, software metrics and financial metrics
C. Technology metrics, process metrics and service metrics
D. Service metrics, technology metrics and Key Performance Indicator (KPI) metrics
Answer: C
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