Want to know Testking ITILFND Exam practice test features? Want to lear more about EXIN,Inc ITIL Foundation (syllabus 2011) certification experience? Study High quality EXIN,Inc ITILFND answers to Renovate ITILFND questions at Testking. Gat a success with an absolute guarantee to pass EXIN,Inc ITILFND (ITIL Foundation (syllabus 2011)) test on your first attempt.
♥♥ 2021 NEW RECOMMEND ♥♥
Free VCE & PDF File for EXIN,Inc ITILFND Real Exam (Full Version!)
★ Pass on Your First TRY ★ 100% Money Back Guarantee ★ Realistic Practice Exam Questions
Free Instant Download NEW ITILFND Exam Dumps (PDF & VCE):
Available on:
http://www.surepassexam.com/ITILFND-exam-dumps.html
P.S. High quality ITILFND dump are available on Google Drive, GET MORE: https://drive.google.com/open?id=1DUpbfQmKow-gVl9wvCurFUVP441xk-2X
New EXIN,Inc ITILFND Exam Dumps Collection (Question 1 - Question 10)
Question No: 1
Which of the following are basic concepts used in access management?
A. Personnel, electronic, network, emergency, identity
B. Rights, access, identity, directory services, service/service components
C. Physical, personnel, network, emergency, service
D. Normal, temporary, emergency, personal, group
Answer: B
Question No: 2
Which of the following identifies the purpose of service transition planning and support?
A. Provide overall planning for service transitions and co-ordinate the resources they require
B. Ensure that all service transitions are properly authorized
C. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
D. To define testing scripts to ensure service transitions are unlikely to ever fail
Answer: A
Question No: 3
Hierarchic escalation is BEST described as?
A. Notifying more senior levels of management about an incident
B. Passing an incident to people with a greater level of technical skill
C. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
D. Failing to meet the incident resolution times specified in a service level agreement
Answer: A
Question No: 4
Which one of the following activities does application management perform?
A. Defining where the vendor of an application should be located
B. Ensuring that the required functionality is available to achieve the required business outcome
C. Deciding who the vendor of storage devices will be
D. Agreeing the service levels for the service supported by the application
Answer: B
Question No: 5
Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
A. 1 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 3 only
Answer: B
Question No: 6
Which of the following is the BEST description of a service-based service level agreement (SLA)?
A. The SLA covers one service, for all the customers of that service
B. The SLA covers an individual customer group for all services they use
C. An SLA that covers all customers for all services
D. An SLA for a service with no customers
Answer: A
Question No: 7
How many people should be accountable for a process as defined in the RACI model?
A. As many as necessary to complete the activity
B. Only one - the process owner
C. Two - the process owner and the process enactor
D. Only one - the process architect
Answer: B
Question No: 8
Which of the following BEST describes technical management?
A. A function responsible for facilities management and building control systems
B. A function that provides hardware repair services for technology involved in the delivery of service to customers
C. Senior managers responsible for all staff within the technical support function
D. A function that includes providing technical expertise and overall management of the IT infrastructure
Answer: D
Question No: 9
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
A. Data
B. Information
C. Knowledge
D. Governance
Answer: C
Question No: 10
Which one of the following can help determine the level of impact of a problem?
A. Definitive media library (DML)
B. Configuration management system (CMS)
C. Statement of requirements (SOR)
D. Standard operating procedures (SOP)
Answer: B
100% Renovate EXIN,Inc ITILFND Questions & Answers shared by Examcollection, Get HERE: http://www.examcollectionuk.com/ITILFND-vce-download.html (New Q&As)
