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NEW QUESTION 1
What is a goal of the Diagnostics and Remediation functional component?
- A. To shorten Mean Time to Repair
- B. To design, create, and manage Service Contracts
- C. To manage the lifecycle of Requests for Change
- D. To aggregate Events
Answer: A
NEW QUESTION 2
What value stream has the value proposition of ensuring that the Service Release meets business expectations?
- A. Request to Fulfill
- B. Strategy to Portfolio
- C. Requirement to Deploy
- D. Detect to Correct
Answer: C
NEW QUESTION 3
What are the typical activities of the Strategy to Portfolio Value Stream?
- A. Strategy, Service Portfolio, Demand, Selection
- B. Strategy, Enterprise Architecture, Portfolio, Release
- C. Strategy, Finance, Service Level Management, Investment Portfolio
- D. Strategy, Release, Change, Investment Policy
Answer: A
NEW QUESTION 4
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?
- A. Contributing to business strategy and planning, enabling IT alignment with business plans
- B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services
- C. Defining the capabilities and business processes necessary for Project Management governance
- D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery
Answer: A
NEW QUESTION 5
What is a benefit of implementing the Strategy to Portfolio value stream?
- A. Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage
- B. Services designed in accordance with standards and policies
- C. Prioritized IT investment based on impacts on architecture and business priorities
- D. Reduced costs by proactively identifying issues before the service impact becomes severe
Answer: B
Explanation:
The S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.
NEW QUESTION 6
Which key data object associated with the Change Control functional component records the data required to manage the change lifecycle?
- A. The Change Control data object
- B. The RFC data object
- C. The Problem, Known Error data object
- D. The Interaction data object
Answer: B
NEW QUESTION 7
Complete the sentence. The IT4IT Reference Architecture is intended to help organizations ______.
- A. adapt to change without having to re-factor the IT management architecture
- B. define, implement, and govern an innovative microservice-based architecture
- C. implement web-scale and distributed computing
- D. assess the maturity of their IT processes
Answer: A
Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap04.html
NEW QUESTION 8
What are the core concepts of the IT4IT Reference Architecture at Level 1?
- A. Value Stream, Functional Component, Service Backbone Data Object, Lifecycle Data Object, Relationships.
- B. Governance Risk & Compliance, Sourcing & Vendor, Intelligence & Reporting, Finance & Assets, Resource & Project
- C. Conceptual Service, Service Release, Service Release Blueprint, Service Catalog Entry, Actual Service
- D. IT Value Chain, Strategy to Portfolio, Requirement to Deploy, Detect to Correct, Request to Fulfil
Answer: A
NEW QUESTION 9
What does the IT4IT Information Model consist of?
- A. The Service Model and the Service Backbone
- B. Value streams and functional components
- C. Data objects and their relationships
- D. Capabilities and IT processes
Answer: C
NEW QUESTION 10
Which functional component within the Requirement to Deploy value stream produces the Logical Service Blueprint?
- A. Build Package
- B. Enterprise Architecture
- C. Service Portfolio
- D. Service Design
Answer: D
Explanation:
Reference: https://books.google.com.pk/books?id=lpcEDAAAQBAJandpg=PA83andlpg=PA83anddq=it4it+functional+component+within+the+Requirement+to+Deploy+value+stream+produces+the+Logical+Service +Blueprintandsource=blandots=UmKAGvnbE_andsig=ACfU3U1paH-4XlKDxAcBaQ2aGis_KtUHBwandhl=enandsa=Xandved=2ahUKEwi1rqf2ujkAhWOxYUKHem0C1wQ6AEwAnoECAcQAQ#v=onepageandq=it4it%20functional%20component%20within%20the%20Requirement%20to%20Deploy%20value%20stream%20produces%20the%20Logical%20Service%20Blueprintandf=false
NEW QUESTION 11
What does the Event data object represent?
- A. A user inquiry to the Service Desk
- B. An alert signifying a change of state of a monitored Configuration Item
- C. An issue or flaw with delivered code or physical service blueprint
- D. An interruption to normal service operations
Answer: B
NEW QUESTION 12
What is the objective of the IT4IT Reference Architecture at Level 1?
- A. To serve as a framework for building content views of the IT4IT Reference Architecture
- B. To document the value streams in a vendor-specific representation
- C. To provide a holistic model introducing the core terms and concepts
- D. To communicate the Service Backbone concept
Answer: C
Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap04.html
NEW QUESTION 13
What is a goal of the Diagnostics and Remediation functional component?
- A. To design, create, and manage Service Contracts
- B. To aggregate Events
- C. To shorten Mean Time to Repair
- D. To manage the lifecycle of Requests for Change
Answer: C
NEW QUESTION 14
What is a benefit of implementing the Requirement to Deploy value stream for the business?
- A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
- B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
- C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
- D. Increased fulfillment efficiency and consistency through standard change deployment and automation
Answer: B
NEW QUESTION 15
What is an objective of the Detect to Correct value stream?
- A. To build a culture of collaboration between IT operations and IT development
- B. To manage an inviting consumption experience to acquire services, goods, knowledge, and support
- C. To track the service usage and control the chargeback contract
- D. To provide an overview of the business of IT operations and the services delivered
Answer: D
Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap08.html
NEW QUESTION 16
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