Top Tips Of Abreast Of The Times 1z0-1003-20 Test Question

NEW QUESTION 1
Which two statements are correct regarding the use of planned capacity management?

• A. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
• B. Planned capacity can be set at the day level only for a given capacity area and it's organization units.
• C. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
• D. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
• E. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.

Answer: AD

NEW QUESTION 2
Which statement is correct regarding Time Slots?

• A. is a configured interval that defines when an activity has to be started
• B. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
• C. is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine
• D. is the time window promised to the customer within which an activity must be finished automatically assigned by the OFSC Routing Engine

Answer: D

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAAUG/FAAUG.pdf (46)

NEW QUESTION 3
A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?

• A. Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.
• B. Develop a javascript plug-in to generate the .PDF report at the time of activity completion.
• C. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.
• D. Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.

Answer: A

NEW QUESTION 4
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

• A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
• B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
• C. Create a String property with a Phone element and use a Regular Expression to ensure on
• D. properly formatted phone number can be entered if the customer would like to receive additionalinformation
• E. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
• F. Create an Integer property with two check boxes, one for "Yes" and another for "No".

Answer: ABD

NEW QUESTION 5
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

• A. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
• B. Under Business Rules, enable "Allow closing booking on work zone level".
• C. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
• D. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Answer: C

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faccu/configuring-capacity.html#t_configure_quota_opti

NEW QUESTION 6
Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound integration channels?

• A. It is possible to name the entity tables and corresponding fields for reporting when configuring Daily Extract and BICS outbound integration channels.
• B. While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time.
• C. Daily Extract and BICS channel configurations for a specific data set must contain the same fields.
• D. A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration.
• E. It is possible to clone the Daily Extract channel configuration for use with the BICS channel and vice versa.

Answer: DE

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faded/about-daily-extract.html#about-daily-extract

NEW QUESTION 7
A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individual work skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?

• A. Routing will not assign that activity to John Smith due to a soft skills mismatch.
• B. Routing will not assign that activity to John Smith due to a work skills mismatch.
• C. Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.
• D. Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

NEW QUESTION 8
A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be abl^to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

• A. On the Business Rules screen, enable 'Allow closing of booking on work zone level'.
• B. If 'Work Zone support' is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone.
• C. On the Quota Configuration screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.
• D. On the Resources screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.

Answer: A

NEW QUESTION 9
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?

• A. Create a 'start-after' link template between the preliminary work and the scheduled work.
• B. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).
• C. Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service Cloud (OFSC).
• D. Create a 'start-before' link template between the preliminary work and the scheduled work.

Answer: D

NEW QUESTION 10
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?

• A. Tool
• B. Bucket
• C. Organization Unit
• D. Field Resource
• E. Vehicle

Answer: ADE

Explanation:
Reference https://docs.oracle.com/cloud/november2015/servicecs_gs/FAADU/FAADU.pdf

NEW QUESTION 11
While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

• A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.
• B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
• C. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
• D. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

Answer: A

NEW QUESTION 12
A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).
Which two statements are correct regarding how OFSC processes these requests?

• A. The request is processed as multiple transactions, meaning one could fail while others process successfully.
• B. If no activity is found matching the key field value in the request, then a new activity will be created.
• C. If no activity is found matching the key field value in the request, then the transaction fails and returns an error.
• D. The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.

Answer: B

NEW QUESTION 13
What is the significance of the order of the activity filters within the Filters sections of the routing plan?

• A. The higher in the list, the higher the priority routing considers activities matching that filter's criteria.
• B. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.
• C. The lower in the list, the higher the priority routing considers activities matching that filter's criteria.
• D. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activit
• E. Routing uses the fust matching filter and ignores the rest.

Answer: A

Explanation:
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/Routing-4.htm

NEW QUESTION 14
Which two statements are correct regarding String and Integer property types?

• A. Both property types can contain alphanumeric characters and punctuation.
• B. Both property types can contain Geolocation elements.
• C. Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses.
• D. Both property types can include regular expressions.

Answer: BD

NEW QUESTION 15
An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.
The User Type for those technicians has been updated with the 'Use real-time traffic data' feature enabled, and all activities will have resolved coordinates provided when they are created.
Which two statements are correct regarding what those technicians will experience when signed into the OFSC Core Application with that feature enabled?

• A. Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.
• B. When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.
• C. When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.
• D. Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.

Answer: AB

NEW QUESTION 16
Which three configurations will enable booking to automatically close?

• A. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
• B. specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
• C. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier
• D. specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier
• E. specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier

Answer: ABE

NEW QUESTION 17
What functionality does 'Automatic Ordering' enable when checked within the routing plan's Assignment Parameters?

• A. When the routing plan runs, all of the activities assigned by routing will be ordered by their priority.
• B. When the routing plan runs, ordered activities will be considered for assignment and not-ordered activities will remain in the bucket.
• C. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.
• D. When the routing plan runs, it will assign non-scheduled activities among other activities scheduled for that day.

Answer: D

NEW QUESTION 18
A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?

• A. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
• B. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
• C. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
• D. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

Answer: B

NEW QUESTION 19
Which three statements are true regarding resource calendar options?

• A. Shifts can be used within a variety of work schedules.
• B. Nonworking time is used to identify known absences such as vacations or holidays.
• C. Nonworking reasons are set by default and cannot be modified.
• D. Holidays for calendars are defined using the configuration option of Holidays.
• E. Work Schedules can contain combinations of shifts and nonworking times.
• F. Working time can contain multiple work schedules.

Answer: ACE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (278)

NEW QUESTION 20
A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route on their mobile device.
How do you use filters to satisfy this requirement?

• A. Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• B. Create an activity filter with "Activity location < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• C. Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• D. Create an activity filter with "Position in route < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

Answer: A

NEW QUESTION 21
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