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NEW QUESTION 1
Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.
Which configuration supports this requirement?
- A. Add the "Activity" property to the Request Grid context in Mobility.
- B. Add the appropriate activity properties to the Request Grid context in Mobility.
- C. Add the "Activity" property to the "Identify service request by" identifier context.
- D. Add the appropriate activity properties to the "Identify service request by" identifier context.
Answer: A
NEW QUESTION 2
A customer wants to add or update multiple activities from a single API call from their middleware. Which two options are viable and support the requirement?
- A. Core REST API "activities" request
- B. Inbound SOAP API "update_activity" command
- C. Core REST API "activities/custom-actions/bulkUpdate" request
- D. Inbound SOAP API "add_activity" command
Answer: AD
NEW QUESTION 3
Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?
- A. Create a new (related) Link Template with "Different Resources" Assignment Constraint.
- B. Create a new (simultaneous) Link Template with default values.
- C. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.
- D. Create a new (related) Link Template with default values.
Answer: A
Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18a/facmu/working-with-activities.html#t_createActivityLin
NEW QUESTION 4
Which two statement are correct regarding activity assignment via Collaboration?
- A. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by thatresource in Oer for it to be assigned.
- B. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
- C. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
- D. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.
Answer: AB
NEW QUESTION 5
A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?
- A. Capacity Areas
- B. Applications
- C. Capacity Categories
- D. Organizations
- E. Properties
Answer: ABC
NEW QUESTION 6
A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot.
They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM. They do not want the scheduled lunch activities to block these late morning jobs from being routed.
What setting in the route plan is required to meet this requirement?
- A. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities if mobile resource is unlikely to arrive 120 > minutes before end of time slot".
- B. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket"
- C. Create a "Lunch" activity filter for activities in the routing bucket that should be assigned and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket".
- D. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities with more than 120 minutes overdue
Answer: C
NEW QUESTION 7
A client requires that an updated customer's signature and site photograph be captured for all 'reopened' activities.
Which property and screen configuration step meets this requirement?
- A. Set the signature and site photograph properties to have 'blank' default values when the condition of 'astatus = reopen' is met.
- B. Ensure that the 'Clone property data on Reopen or Prework1 parameter is deselected for the signature and site photograph properties.
- C. Set a Regular Expression for the signature and site photograph properties with an assigned value of 'Updated'.
- D. Select the 'Clone property data on Reopen or Prework' parameter on the 'Reopen Activity' context and enter the appropriate properties in the 'Exceptions' list.
Answer: A
NEW QUESTION 8
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?
- A. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
- B. Add the "Shift" property to the resource daily extract configuration.
- C. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
- D. Add the "Activity by Statuses" report to the Schedule Report menu item.
Answer: A
NEW QUESTION 9
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?
- A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
- B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
- C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
- D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.
Answer: B
NEW QUESTION 10
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?
- A. The activity turns red and a Resource Tree warning appears.
- B. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
- C. The activity turns red
- D. A Resource Tree warning appears and a message scenario is launched (if configured).
Answer: D
NEW QUESTION 11
Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?
- A. The activity duration is set as 30 minutes when no learned statistics are available.
- B. The activity duration is set as 30 minutes.
- C. The activity duration is set as 30 minutes when learned statistics are available.
- D. The activity duration is set as 48 minutes.
- E. The activity duration is set as 48 minutes when no learned statistics are available.
- F. The activity duration is set as 48 minutes when learned statistics are available
Answer: D
NEW QUESTION 12
Which two statements are correct regarding activity duration estimations?
- A. The durations of completed activities are the only ones used for future estimations.
- B. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
- C. Historical data is not relevant for any activity duration calculations.
- D. Travel statistics can influence activity duration estimations.
- E. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.
Answer: BD
Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#c_pre
NEW QUESTION 13
Which two statements are true regarding OIC-OFSC integration?
- A. The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.
- B. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.
- C. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.
- D. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.
- E. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.
Answer: CE
NEW QUESTION 14
A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.
You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.
How do you configure this via the Activity Types screen?
- A. Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.
- B. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.
- C. For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them.
- D. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.
Answer: D
NEW QUESTION 15
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?
- A. GET 'resources' request
- B. 'activityBookingOptions' request
- C. 'bookingStatuses' request
- D. 'findMatchingResources' request
Answer: A
NEW QUESTION 16
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?
- A. Home zone radius = 5 miles with overstep weight 4
- B. Home zone radius = 5 miles with overstep weight 9999
- C. Home zone radius = 5 miles with overstep weight 2000
- D. Home zone radius = 5 miles with overstep weight 600
Answer: A
NEW QUESTION 17
Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true?
- A. OFSC will set the start date depending on the Customer contract rules set within OFSC.
- B. OFSC will not create the activity, and an error will be returned in the API response.
- C. OFSC always uses the Activity Creation Date as the SLA start date.
- D. OFSC will use the Activity Creation Date as the SLA start.
- E. OFSC will use available capacity to determine the most suitable start date.
Answer: D
NEW QUESTION 18
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?
- A. Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
- B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
- C. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
- D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
Answer: AB
NEW QUESTION 19
Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?
- A. The team gets the total sum of work skill levels of just one of the team members.
- B. The team gets the maximal work skill level of all the team members.
- C. The team gets the total sum of work skill levels of all the team members.
- D. The assigned work skill assigned to a member does not affect the skills of the team.
Answer: D
NEW QUESTION 20
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address. What Resource Type settings ensure that routing will support this requirement?
- A. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
- B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include theTravel Time from the last activity to the Resources End Location' are selected.
- C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
- D. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
Answer: B
NEW QUESTION 21
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