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Q51. A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT?
A. Update the BIOS for compatibility.
B. Put on an ESD strap.
C. Use an anti-static bag to hold the RAM while installing.
D. Clean out the PC with compressed air.
Answer: B
Q52. A customer needs a router that will be able to handle all incoming and outgoing networking traffic independent of the rest of the building. The customer would like the PCs to immediately connect to the Internet and network resources without any additional configuration. Which of the following should the technician do to meet the requirements?
A. Configure the router for DHCP.
B. Configure the router for NAT.
C. Configure the router for port forwarding.
D. Configure the router for QoS.
Answer: A
Q53. A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?
A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.
Answer: D
Q54. A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows, and video gaming tournaments. Which of the following BEST satisfies the needs of the company?
A. High-end video, high-end audio, multicore processor
B. Minimum RAM required, network connectivity, high-end cooling
C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner
D. Network connectivity, TV tuner, surround sound audio, dual monitors
Answer: A
Q55. When a technician is planning to replace a laptop hard drive, the technician will need to:
A. select a drive that is the correct form factor.
B. choose the correct drive cache size for the laptop.
C. also upgrade the memory.
D. verify voltage requirements.
Answer: A
Q56. A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause?
A. Duplex unit
B. Toner cartridge
C. Imaging drum
D. Pickup rollers
Answer: C
Q57. A technician is building a gaming PC for a user. The user wants to dual boot between Windows XP 32-bit and a 64-bit version of Windows 7 as some of the games require XP. The user requests the following specifications:
64-bit i7 processor, (consisting of 6 cores @ 3.0GHz) 16 GB of RAM (consisting of two 8 GB modules) One 200 GB SSD
RAID 1 (consisting of two 1TB SATA Drives) Two 2 GB SLI Video Cards
Which of the following components should the technician warn the user will be reported differently depending on the operating system that is currently booted?
A. RAID
B. RAM
C. Processor
D. SSD Drive
E. Video Card
Answer: B
Q58. Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?
A. Replace the failed drives and restore the data from backup to the RAID.
B. Replace one of the failed drives and run the RAID repair.
C. Replace the failed drives and format the RAID using the quick option.
D. Replace one of the failed drives and repair the RAID using system utilities.
Answer: A
Q59. A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer?
A. A tablet
B. An e-Reader
C. A phablet
D. A smart watch
Answer: C
Q60. Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?
A. Router
B. Repeater
C. Patch panel
D. PoE injector
Answer: C
