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Q61. A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of:
A. a failing backlight.
B. burn in.
C. a bad inverter.
D. dead pixels.
E. EMI.
Answer: B
Q62. Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?
A. IMAP
B. SMB
C. SSH
D. RDP
Answer: B
Q63. A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling?
A. Wall adapter
B. Battery
C. Power supply
D. Digitizer
Answer: A
Q64. A technician has been tasked with setting up email on a user’s phone. The user also wants the email to remain on the server. Which of the following ports would be BEST for setting up the phone?
A. 80
B. 110
C. 143
D. 443
Answer: C
Q65. A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause?
A. The TV cable is connected to the FM/AM input.
B. The TV tuner card does not support HD channels.
C. The TV tuner card is not properly seated.
D. The cable signal is too weak.
Answer: A
Q66. Which of the following technologies is responsible for communication with the CPU?
A. eSATA
B. PCI express
C. Southbridge
D. Northbridge
Answer: D
Q67. Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router?
A. SNMP
B. NNTP
C. DHCP
D. WLAN
Answer: C
Q68. A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation?
A. Loopback tool
B. Multimeter
C. Punchdown tool
D. Toner probe
Answer: C
Q69. Which of the following would be the MOST important factor to consider when building a virtualization workstation?
A. High-end graphics card with onboard memory
B. A compact form factor
C. Dual monitor support
D. Maximum RAM and CPU cores
Answer: D
Q70. A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?
A. Update drivers
B. Reseat the video card
C. Use OSD tools
D. Replace the monitor
Answer: C
