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Q131. Joe, a technician, receives an error message on his tower PC just after POST which reads:
“WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.”
Which of the following is generating this error message?
A. CHKDSK
B. S.M.A.R.T.
C. eSATA
D. QoS
Answer: B
Q132. A user has a new web email account and asks a technician for help with setting up email on a tablet. The user would like for the email to only be stored on this tablet. Which of the
following email server setting types would the technician use to accomplish this task?
A. POP3
B. IMAP
C. S/MIME
D. SMTP
Answer: A
Q133. A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann’s email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred?
A. Social engineering
B. Phishing
C. Spear phishing
D. Hijacking
Answer: A
Q134. A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST when responding to the problem?
A. Disable System Restore
B. Schedule scans and run updates in safe mode
C. Quarantine the system
D. Create a System Restore point
Answer: C
Q135. A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?
A. Identify the problem
B. Document findings, actions and outcome
C. Verify full system functionality
D. Establish a theory of probable cause
E. Test the theory to determine cause
Answer: E
Q136. Which of the following is TRUE about the difference between a worm and a virus?
A. Worms are written in assembly while viruses are written with scripting languages.
B. Viruses hide in the boot record while worms hide within the file system.
C. Worms self propagate while viruses need human intervention to replicate.
D. Viruses disable the antivirus update service while worms kill the antivirus process.
Answer: C
Q137. CORRECT TEXT
You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop, so that when a message is read on your desktop, it is marked as read on your mobile device. These are the proper parameters:
. Email address: tech@techies.com
. Password: P@$$w0rd
. Pop.techies.com Port: 110 Security: None
. IMAP.techies.com Port: 993 Security: SSL
. smtp.techies.com Port: 465 Security: TLS
. Company SSID: Techies
. Security: WPA2
. Passphrase: P@$$w0rd
. SSID is not broadcasted
Instructions: You are not authorized to use the Company's WLAN. The outgoing server does not require login credentials. When you have completed the simulation, please select the done button to submit your answer.
Answer: Review the explanation for all details:
Q138. A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann’s computer shows the following ipconfig information:
IP address: 192.168.10.45
Subnetmask: 255.255.255.0
Gateway: 192.168.11.1
DNS server 1: 192.168.10.2
DNS server 2: 8.8.8.8
Which of the following is the cause of the problem?
A. DNS server 2 is set incorrectly.
B. DNS server 1 is set incorrectly.
C. IP address is set incorrectly.
D. Gateway is set incorrectly.
Answer: D
Q139. A company has subscribed to a cloud service, paying monthly for a block of services and being billed incrementally when they exceed the monthly fee. Which of the following cloud concepts does this represent?
A. Measured service
B. Rapid elasticity
C. On-demand
D. Resource pooling
Answer: A
Q140. A PC technician notices that the printers deployed via a new Group Policy are not showing up on the workstation. Which of the following commands should be run on the PC?
A. extract
B. robocopy
C. gpupdate
D. tasklist
Answer: C
