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Q91. Data on full disk encrypted drives using BitLocker is MOST secure from loss when combined with which of the following technologies?
A. USB authentication token
B. Filesystem access controls
C. Trusted platform module
D. Fingerprint reader
Answer: C
Q92. A technician installs a new application and restarts the computer. After signing in to Windows, an error message appears stating that the application did not start automatically as intended. After confirming the software has installed correctly, which of the following
tools would be used to troubleshoot this problem?
A. msconfig
B. appwiz.cpl
C. gpedit
D. regsrv32
Answer: A
Q93. A technician receives a call regarding a PC’s slow performance. The client states that most applications are slow to respond; boot up and shutdown take much longer than they used to. Hard drive diagnostics pass, but there are error messages in the event viewer stating that the file system is corrupt. Which of the following should the technician do NEXT?
A. Reload the OS using FAT32 instead of NTFS.
B. Change the disk from basic to dynamic.
C. Run chkdsk with the /r switch and reboot the PC.
D. Open the defrag utility and run a drive analysis.
Answer: C
Q94. Which of the following features is being used when a smartphone is used to purchase a product at a retail kiosk?
A. NFC
B. Virtual assistant
C. SDK
D. Bluetooth
Answer: A
Q95. A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?
A. Fuser
B. Duplexer
C. Pickup roller
D. Imaging drum
Answer: C
Q96. A technician is working a trouble ticket for a user. After addressing the issue, the technician asks the user to verify functionality. The user confirms the system is functioning, but the computer’s speakers now emit an irritating noise. The technician states this is a byproduct of the solution, and the user will eventually get used to the noise. Which of the following professionalism principles is the technician failing to address?
A. Avoiding being judgmental
B. Avoiding dismissal of the customer’s problems
C. Avoiding an argument with the customer
D. Maintaining a positive attitude
Answer: B
Q97. When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run?
A. One Drive
B. XP Mode
C. Power Shell
D. Windows Firewall
Answer: C
Q98. Which of the following will help to protect an organization from further data exposure AFTER a list of user passwords has already been leaked due to policy breach? (Select TWO).
A. Use multi-factor authentication
B. Require strong passwords
C. Enable file encryption
D. Educate end users
E. Restrict user permissions
Answer: A,D
Q99. A technician is installing a wireless network and wants to limit the signal available outside the building. Which of the following would help accomplish this?
A. Place directional antennas
B. Use omni-directional antennas
C. Enable MAC filtering
D. Disable SSID broadcast
Answer: A
Q100. Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?
A. Maintaining good communications with the customer
B. Maintaining good personal hygiene
C. Avoiding being judgmental
D. Avoid dismissing the customer’s problems
Answer: C
