Exam Code: 70-685 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
Certification Provider: Microsoft
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Q1. All client computers on your company network were recently migrated from Windows XP to Windows 7.
Your company uses a proprietary software program that is installed by using a Windows Installer (.msi) file.
Employees who require the application must install it on their computers.
Employees are unable to install the software due to compatibility issues.
You need to ensure that the application can be installed.
What should you do?
A. Disable UAC prompts.
B. Add the user to the local Administrators group.
C. Run the .msi file from an elevated command prompt.
D. Modify the properties of the .msi file to run in compatibility mode.
Answer: D
Q2. A company has computers running the 64-bit version of Windows 7 Enterprise. All computers are joined to an Active Directory Domain Services (AD DS) domain. All users are part of the local Administrators group.
A user is trying to install a legacy 32-bit application that requires administrative permissions to install. The user reports that the inst.exe installer does not run. Instead, it shows an "access denied" error message and closes. The user does not see a prompt to grant the application permission to make changes to the computer.
You need to ensure that inst.exeruns successfully and can install the application.
What should you do? (Choose all that apply.)
A. Run Disk Defragmenteron the hard disk and then run inst.exe.
B. Modify the properties for inst.exeto run as Administrator.
C. Run the Troubleshoot compatibility wizard for inst.exe.
D. Enable the Administrator account, log on, and then run inst.exe.
E. Advise the user that inst.exe cannot be installed on this system because it is not compatible with 64-bit operating systems.
F. Advise the user that inst.exe cannot be installed on this system because it is not compatible with Windows 7.
Answer: BCD
Q3. A user's computer fails. The help desk provides the user with a new computer. The user's Documents folder is restored from the backup.
The user reports that he can no longer access his encrypted files. The help desk recovers the files by using a data recovery agent (DRA).
You need to ensure that when users receive new computers, they can access their encrypted files without administrative intervention.
What should you request?
A. credential roaming be enabled
B. BitLocker be enabled on all computers
C. user accounts be trusted for delegation
D. the CA be configured for key archival and recovery
Answer: A
Q4. Your company has a main office and a branch office.
The network contains an Active Directory forest. All users on the network access the Internet from their computers.
The company hires a temporary employee who has his own portable computer. The employee connects his portable computer to the network.
When the employee attempts to join the computer to the domain, the connection fails.
A help desk technician reports the following about the employee:
He has a domain user account.
His computer can access Internet Web sites.
His computer can contact domain controllers by using the domain controllers' IP addresses.
You need to ensure that the employee's computer can join the domain. The solution must ensure that the computer can access resources on the Internet.
What should you do?
A. Modify the time zone for the computer.
B. Modify the IPv4 settings on the computer.
C. Create an A record for the computer in an internal DNS zone.
D. Request that an administrator create a prestaged computer account in the domain.
Answer: B
Q5. A corporate environment includes client computers running Windows 7 Enterprise. The client computers are joined to an Active Directory Domain Services (AD DS) domain. A member server named SERVER01 hosts shared folders and a website. DNS is the primary name-resolution protocol in use. There have been no recent changes to the DNS entries.
The user of a client computer named PC01 can access the shared folders, but cannot access the website by using Windows Internet Explorer. Users of other client computers can access the shared folders and the website.
You need to recommend an approach for ensuring that the user can access the website from PC01.
What is the best approach to achieve the goal? (More than one answer choice may achieve the goal. Select the BEST answer.)
A. Clear the proxy server setting from Internet Explorer on PC01.
B. Run the ipconfig /registerdns command from SERVER01.
C. Run the ipconfig /flushdns command from PC01.
D. Restart the World Wide Web Publishing service on SERVER01.
Answer: C
Q6. Twenty new laptop computers are joined to the domain.
Users of the new laptops report that they can access the Exchange server, but they cannot access file shares or internal Web sites when they are outside of the office.
Other remote users can access file shares and internal Web sites when they are outside of the office.
You need to ensure that users of the new laptops can access file shares and Web sites on the internal network when they are outside of the office.
What should you request?
A. new user certificates for the laptop users
B. new computer certificates for the laptops
C. the user accounts for the laptop users be added to the Baldwin\Direct Access group
D. the computer accounts for the laptops be added to the Baldwin\Direct Access group
Answer: D
Q7. This is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each presents a different goal and answer choices, but the text of the scenario is exactly the same in each in this series.
Topic 7, Contoso, Ltd.
Scenario:
You are an enterprise desktop support technician for Contoso, Ltd.
IP Addressing
Contoso has one office. The IP addressing for Contoso is configured as shown in the following table:
A year ago, a Windows Server 2008 R2 VPN server was deployed. Ten sales users participated in a pilot project to test the new VPN. The pilot project lasted two months. After the pilot project, the VPN server was put into production. The VPN server allows L2TP/IPSec-based VPN connections only. The VPN server requires certificate authentication.
Printer Configuration
Network printers are located in a single room on each floor. Users can search Active Directory to find printers that are nearby. Print1 is the print server for all printers.
Client Computer Configuration
Most users have desktop computers. Several users in the sales and management departments have portable computers because they travel frequently. All client computers run Windows 7 Enterprise.
The Windows Internet Explorer proxy settings are configured on all client computers by using a GPO named GPO-IE. GPO-IE is linked to the domain.
All users in the company use a custom application named App1. App1 is manually installed on all client computers. A new version of App1 is available. Some features in the new version of App1 are incompatible with the previous version of App1.
The help desk reports that several users use the previous version of App1, which causes some data to become corrupt.
You need to recommend a solution to prevent all users from using the previous version of App1.
What should you recommend?
A. that a domain administrator create a GPO linked to the domain and configure AppLocker settings in the GPO
B. that a domain administrator create a GPO linked to the domain and configure Software Installation settings in the GPO
C. that the new version of App1 be added to the Data Execution Prevention (DEP) settings on each client computer
D. that the previous version of App1 be added to the Data Execution Prevention (DEP) settings on each client computer
Answer: A
Q8. When visiting certain websites, users receive a message in Internet Explorer.
The message is shown in the exhibit:
You need to ensure that the Internet Explorer settings for all client computers follow company requirements.
What should you modify in Group Policy?
Exhibit:
A. Enable the Internet Explorer\Internet Control Panel\Security Page\Internet Zone\Turn on Protected Mode setting.
B. Disable the Internet Explorer\Internet Control Panel\Prevent ignoring certificate errors setting.
C. Enable the Internet Explorer\Internet Control Panel\Prevent ignoring certificate errors setting.
D. Disable the Windows Components\Windows Error Reporting\Disable Windows Error Reporting setting.
E. Enable the Windows Components\Windows Error Reporting\Disable Windows Error Reporting setting.
F. Enable the Internet Explorer\Internet Control Panel\Security Page\Internet Zone\Do not prompt for client certificate selection when no certificate or only one certificate setting.
Answer: C
Q9. You plan to join Athens client computers to the AD DS domain.
The Athens client computers connect to the network via a wireless connection.
You need to ensure that the Athens client computers can be joined to the domain.
What should you recommend?
A. Create a bootstrap wireless profile for the client computers.
B. Configure Windows Deployment Services with PXE.
C. Create a domain wireless profile for the client computers.
D. Configure Remote Installation Services with PXE.
Answer: A
Q10. The help desk reports that several client computers in branch office 1 are missing security updates.
You need to identify which security updates are missing.
What should you request?
A. that a WSUS administrator generate a Computer Report from WSUS1
B. that a domain administrator run the Microsoft Baseline Security Analyzer (MBSA)
C. that a desktop support technician run a Windows Defender scan on each computer
D. that a desktop support technician generate a System Configuration report for each computer
Answer: B
