How Many Questions Of Certified-Business-Analyst Exam Price

NEW QUESTION 1
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

• A. Ask questions to understand their needs and focus on shared goals.
• B. Present the pros and cons of the decision by using logic and facts.
• C. Demonstrate the BA's expertise and clearly state the decision is final.

Answer: A

NEW QUESTION 2
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

• A. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
• B. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
• C. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.

Answer: A

NEW QUESTION 3
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements
Which document should the BA use?

• A. Journey map
• B. Process map
• C. Capability map

Answer: A

NEW QUESTION 4
Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ‘’As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly
Which acceptance criteria is most appropriate for this story?

• A. Sales rep can see the inventory closest to a customer with a quick action.
• B. As a sales rep, I see the Inventory closest to a customer.
• C. Sales rep can see the inventory closest to a customer

Answer: C

NEW QUESTION 5
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?

• A. Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.
• B. Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, andscripts that match real-world scenarios.
• C. Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.

Answer: A

NEW QUESTION 6
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

• A. Prototyping
• B. Brainstorming
• C. Observation

Answer: A

NEW QUESTION 7
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?

• A. Missing test org access details
• B. Missing test result details
• C. Missing test script details

Answer: C

NEW QUESTION 8
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

• A. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
• B. Capability Model
• C. Value Stream Map

Answer: A

NEW QUESTION 9
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

• A. Hold a one-on-one diagram session with each stakeholder before the workshop.
• B. Proceed with the workshop as scheduled with the stakeholders who are available.
• C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

Answer: C

NEW QUESTION 10
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

• A. Validating current processes
• B. Estimating the project cost
• C. Building solution design consensus

Answer: A

NEW QUESTION 11
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

• A. 2 FA
• B. Single Sign-On
• C. Email Proof
• D. Login Link

Answer: D

NEW QUESTION 12
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

• A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
• B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
• C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

Answer: B

NEW QUESTION 13
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

• A. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
• B. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
• C. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.

Answer: A

NEW QUESTION 14
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation. Which three components should-be included when writing a user story?

• A. Who, what, why
• B. When, where, why
• C. Who, when, why

Answer: A

NEW QUESTION 15
Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?

• A. VP of sales
• B. Sales Users
• C. IT leaders

Answer: A

NEW QUESTION 16
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

• A. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
• B. Review survey feedback again to better understand pain points in the existing onboarding process.
• C. Conduct individual interviews with each team member to gather more information about the existing onboarding process.

Answer: A

NEW QUESTION 17
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

• A. Build
• B. Deploy
• C. Test
• D. Plan

Answer: B

NEW QUESTION 18
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
• Custom apps
• Active Salesforce Sites
• Active flows
• Custom tabs
• Visualforce pages
A Which path should the BA take to find this information?

• A. Review configuration settings.
• B. Conduct stakeholder interviews.
• C. Read business process documentation

Answer: A

NEW QUESTION 19
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