Actual Salesforce Certified-Business-Analyst Actual Test Online

NEW QUESTION 1
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?

• A. Brainstorming and prototyping
• B. Observation and interviewing
• C. focus groups and workshops

Answer: B

NEW QUESTION 2
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

• A. journey Mapping
• B. Survey /Questionnaire
• C. Focus Groups

Answer: A

NEW QUESTION 3
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?

• A. Entity relationship diagram
• B. Definition of done
• C. User acceptance criteria

Answer: B

NEW QUESTION 4
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

• A. Persona analysis
• B. Enterprise analysis
• C. Stakeholder analysis

Answer: A

NEW QUESTION 5
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?

• A. Ask the support manager to wait until the idea is released.
• B. Ask the Salesforce Account Executive to release the idea early.
• C. Ask the development team to build a custom solution based on the idea.

Answer: A

NEW QUESTION 6
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

• A. CK will be better able to prioritize across teams and streamline processes.
• B. CK will get insights to current business processes.
• C. CK will develop a process to gather feedback from end users regularly.

Answer: A

NEW QUESTION 7
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

• A. Survey customers to confirm whether the new site meets their requirements.
• B. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
• C. Conduct a whiteboarding session to ensure the requirements are accurate.

Answer: B

NEW QUESTION 8
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal? What are some communication best practices a BA should follow to help achieve this goal?

• A. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
• B. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
• C. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>

Answer: C

NEW QUESTION 9
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

• A. Test
• B. Plan
• C. Build

Answer: B

NEW QUESTION 10
The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?

• A. They export their data back it up locally.
• B. They implement their data entry workarounds in the system.
• C. They provide valuable feedback on how they use data.

Answer: C

NEW QUESTION 11
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

• A. The previous implementation partner neglected to do a knowledge transfer of the final solution.
• B. The support organization still needs to be trained on how to use Sales Cloud.
• C. The system admins note a fair amount of technical debt without having the time or expertise to address it.

Answer: A

NEW QUESTION 12
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story. What should the lead BA tell the junior BAs to include in a user story?

• A. Include the V2MOM structure
• B. Include who, What, and why
• C. Include technical details

Answer: B

NEW QUESTION 13
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

• A. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
• B. Move the deployment date out so the teams have more time to work.
• C. Review the user stories to ensure they are small, testable, and valuable.

Answer: C

NEW QUESTION 14
Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it’s time to close and increased its close rate by 30%.
Which influencing style is the BA using?

• A. Accommodating
• B. Collaborative
• C. inspiring

Answer: C

NEW QUESTION 15
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?

• A. Set up a casual meeting to create a personal connection with the stakeholder.
• B. Reset project expectations at the next meeting with the stakeholder.
• C. Ask an executive sponsor to address the stakeholder's concerns.

Answer: A

NEW QUESTION 16
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC’s Salesforce team for help?
What are the next steps the business analyst should take?

• A. Recommend that the user submit a ticket related to the field creation.
• B. Research AppExchange solution that offer customization options.
• C. Document the desired outcome and research the impact of making a change.

Answer: B

NEW QUESTION 17
The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.
What is the most efficient process for the BA to track the changes they are committing?

• A. Agile planning
• B. DevOps
• C. Metadata backups

Answer: B

NEW QUESTION 18
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

• A. Put extra effort into following up with the SMEs.
• B. Limit effort to contact the unresponsive SMEs.
• C. Escalate the concern to the SMEs' manager.

Answer: C

NEW QUESTION 19
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