Act now and download your EXIN,Inc ITILFND test today! Do not waste time for the worthless EXIN,Inc ITILFND tutorials. Download Refresh EXIN,Inc ITIL Foundation (syllabus 2011) exam with real questions and answers and begin to learn EXIN,Inc ITILFND with a classic professional.
♥♥ 2021 NEW RECOMMEND ♥♥
Free VCE & PDF File for EXIN,Inc ITILFND Real Exam (Full Version!)
★ Pass on Your First TRY ★ 100% Money Back Guarantee ★ Realistic Practice Exam Questions
Free Instant Download NEW ITILFND Exam Dumps (PDF & VCE):
Available on:
http://www.surepassexam.com/ITILFND-exam-dumps.html
Q121. Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
A. Where are we now?
B. Where do we want to be?
C. How do we get there?
D. Did we get there?
Answer: B
Q122. Which of the following should be considered when designing measurement systems, methods and metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes
A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. All of the above
Answer: D
Q123. Which process would ensure that utility and warranty requirements are properly addressed in service designs?
A. Availability management
B. Capacity management
C. Design coordination
D. Release management
Answer: C
Q124. Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only
Answer: A
Q125. A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so
B. No: the Known Error should be created before the problem is logged
C. No: a known error record is created when the original incident is raised
D. No: a known error record should be created with the next release of the service
Answer: A
Q126. Access management is closely related to which other process?
A. Capacity management only
B. 3rd line support
C. Information security management
D. Change management
Answer: C
Q127. Which process is responsible for managing relationships with vendors?
A. Change management
B. Service portfolio management
C. Supplier management
D. Continual service improvement
Answer: C
Q128. Which one of the following can help determine the level of impact of a problem?
A. Definitive media library (DML)
B. Configuration management system (CMS)
C. Statement of requirements (SOR)
D. Standard operating procedures (SOP)
Answer: B
Q129. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A. Event management, incident management, problem management, request fulfilment, and access management
B. Event management, incident management, change management, and access management
C. Incident management, problem management, service desk, request fulfilment, and event management
D. Incident management, service desk, request fulfilment, access management, and event management
Answer: A
Q130. Which of the following is NOT an objective of request fulfillment?
A. To provide information to users about what services are available and how to request them
B. To update the service catalogue with services that may be requested through the service desk
C. To provide a channel for users to request and receive standard services
D. To source and deliver the components of standard services that have been requested
Answer: B
