Exam Code: ITILFND (Practice Exam Latest Test Questions VCE PDF)
Exam Name: ITIL Foundation (syllabus 2011)
Certification Provider: EXIN,Inc
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New EXIN,Inc ITILFND Exam Dumps Collection (Question 9 - Question 18)
Q9. What is a characteristic of a process?
A. It requires a specific tool
B. It is performance driven and measureable
C. It provides generic technical skills and resources
D. It does not react to a specific trigger
Answer: B
Q10. Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
A. Testing the tool and training process managers on using the process
B. Development or purchase of tools and deployment of the tools
C. Training tool administrators how to manage tools and monitoring tool performance in operational environment
D. Development or purchase of tools and deployment of the process
Answer: D
Q11. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT
services, the IT service provider can always provide minimum agreed business-related service
levels?
A. Change management
B. IT service continuity management
C. Financial management for IT services
D. Service catalogue management
Answer: B
Q12. Which areas are NOT measured by process KPIs?
1. Technology
2. Performance
3. Value
4. Compliance
A. 1, 2 and 3 only
B. 1, 2 and 4 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only
Answer: D
Q13. Where are the details of core and enhancing service provided?
A. The definitive media library.
B. The configuration management system.
C. The service portfolio.
D. The service catalogue.
Answer: C
Q14. Which is the BEST definition of a supplier?
A. It is a third party responsible for supplying goods or services that are required to deliver IT services
B. It is a shared services unit that is responsible for supplying goods or services that are required to
deliver IT services
C. It is a third party with responsibility for supplying goods or services that is agreed through an
operational level agreement
D. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group
Answer: D
Q15. Which process works with incident management to ensure that security breaches are detected and logged?
A. Change management
B. Service level management
C. Access Management
D. Continual Service improvement
Answer: A
Q16. Which statement about change management is CORRECT?
A. It optimizes overall business risk
B. It optimizes financial exposure
C. It ensures that all changes are authorized by the change advisory board (CAB)
D. It ensures that servicerequests follow the normal change management process
Answer: C
Q17. Which process has the objective to identify changes to the customer environment that could
potentially impact the type, level or utilization of services provided?
A. Business relationship management
B. Service level management
C. Availability management
D. Change management
Answer: D
Q18. What is the CORRECT definition of service management?
A. A set of specialised assets for transitioning services into the live operational environment
B. A set of specialised organisational capabilities for delivering value to customers in the form of
services
C. A group of events that meet the demand from customers for services that they receive
D. A group of people that manages services to fulfil the needs of users and customers
Answer: B
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