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NEW QUESTION 1
You ship a replacement part to a customer.
The customer reports that they receive the incorrect part.
You need to initiate a process to return the product to the warehouse. What should you do?
- A. Create a new return merchandise authorization (RMA) record.
- B. Create a new return to vendor (RTV) record.
- C. Create a new Agreement record.
- D. Create a new Inventory Adjustment record.
Answer: A
NEW QUESTION 2
You are creating a new knowledge base article about a known product defect After publishing the article, you discover an inaccuracy.
You need to correct the issue while maintaining a traceable history of what was published. What should you do?
- A. Use the update article option.B . Revert the article to draft status, fix the error, and then republish the article.
- B. Delete and recreate the article.
- C. Publish a minor revision to the article.
Answer: A
NEW QUESTION 3
Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.
- A. a case is created as the result of a record creation rule
- B. a case was created before the routing rule was activated
- C. a case is created by using a convert to case action
- D. a case is created manually
Answer: AD
NEW QUESTION 4
You need to change the warehouse location for product inventory. What should you do?
- A. Create a new Product Relationship record.
- B. Create a new Warehouse record.
- C. Create a new Inventory Transfer record.
- D. Create a new Inventory Adjustment record.
Answer: C
NEW QUESTION 5
You plan to combine two cases by using the merge case process. Which option can you specify?
- A. Set a parent case.
- B. Assign the case owner.
- C. Select which case to merge into another case.
- D. Indicate which fields should be set as the master field from each case record.
Answer: C
NEW QUESTION 6
A customer returns a defective product You plan to ship the product back to the vendor for credit You need to initiate the return process to the vendor. Which type of record should you create?
- A. return to vendor (RTV)
- B. return merchandise authorization (RMA)
- C. Inventory Adjustment
- D. return merchandise authorization (RMA) receipt
Answer: C
NEW QUESTION 7
You need to implement Microsoft Power BI to analyze and visualize data.
Which two actions can you perform? Each correct answer presents a complete solution.
- A. Use iframes to display content
- B. Implement custom visualizations.
- C. Use a file that is stored in Microsoft OneDrive as a data source.
- D. Display the most recent version of the data always.
Answer: AB
NEW QUESTION 8
You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.
- A. The Complete page must always display last.
- B. The Welcome page must always display first.
- C. Surveys can have up to three pages.
- D. Surveys can contain unlimited questions.
Answer: AB
NEW QUESTION 9
You assign a case to a user named User A.
User A is not available to work on the case. The customer service manager moves the case to the queue for User B .
Which of the following statements is true?
- A. User A still owns the case, but the case is located in the queue for UserB .
- B. The customer service manager now owns the case.
- C. User B now owns the case.
- D. The case is not moved to the queue for User B until User A approves the move.
Answer: A
NEW QUESTION 10
You need to provide quick ad-hoc analysis of data from within the Microsoft Dynamics 365 environment Which Export to Excel option should you use?
- A. Excel Online
- B. static worksheet
- C. dynamic worksheet
- D. dynamic pivot table
Answer: A
NEW QUESTION 11
You have a Microsoft Dynamics 365 environment that has no customization*. You are working in the interactive service hub with a single-stream dashboard for cases.
Which option can you use to filter cases?
- A. Business process stage
- B. T.tle
- C. Product
- D. Category
Answer: C
NEW QUESTION 12
Which three actions can you perform by using editable grids? Each correct answer presents a complete solution.
- A. Update a lookup fie4d to a custom entity.
- B. Edit records by using mobile clients.
- C. Group records by a specific column.
- D. Update a Customer Type lookup field.
- E. Update the value of an Owner lookup field.
Answer: ABC
NEW QUESTION 13
You are creating an interactive service hub dashboard.
You need to control the display color for data embedded in the chart
Which two field types should you configure? Each correct answer presents a complete solution.
- A. Floating Point Number
- B. Two Options
- C. Decimal
- D. Currency
- E. Option Set
Answer: BE
NEW QUESTION 14
Which queue type is created when you add a user to Dynamics 365?
- A. System
- B. Personal
- C. Escalation
- D. Shared
Answer: D
NEW QUESTION 15
Which three of the following are valid survey response actions?
- A. Restart Survey
- B. Toggle Visibility
- C. Auto-Populate
- D. End Survey
- E. Chain Survey
Answer: BDE
NEW QUESTION 16
Which two statements regarding the Unified Service Desk (USD) debugger are true? Each correct answer presents a complete solution.
- A. Yellow highlights are used to indicate a warning regarding an action call.
- B. Red highlights are used to indicate the failure of an event
- C. You can view a replacement parameter list.
- D. You can run an action call on demand.
Answer: AB
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