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New Microsoft MB2-877 Exam Dumps Collection (Question 2 - Question 11)

Question No: 2

ich types of products can be added to an agreement invoice?

A. all published products

B. published products where Field Service type is inventory or non-inventory

C. published products where Field Service product type is populated

D. only published products where the Field Service type is inventory

Answer: A


Question No: 3

ur customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis.

What should you do?

A. Create an agreement and an invoice setup record.

B. Create an agreement. Then, create the invoice setup record and an invoice recurrence schedule.

C. Create a recurring booking setup record. Set the record to create invoices automatically.

D. Create a recurring booking setup record.

Answer: B

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements


Question No: 4

ur company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks.

Which two statements are true? Each correct answer presents a complete solution.

A. You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.

B. The duration is the sum of the duration for all services that are included in the incident type.

C. The duration is the sum of the duration for all the service task types that are included in the incident type.

D. You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.

Answer: C,D

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types


Question No: 5

u are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.

What should you define?

A. schedule

B. objective

C. goal

D. scope

Answer: D

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/resource-scheduling-optimization


Question No: 6

company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients. You need to organize work orders and resources automatically by geography.

Which three actions should you perform? Each correct answer presents part of the solution.

A. Create an enterprise agreement with Microsoft Bing maps.

B. Geocode the service activity.

C. Configure a radius constraint for work orders.

D. Set up an account record for the company with a valid address.

E. Enable the map feature.

Answer: A,B,E


Question No: 7

new service agreement automatically generates 12 monthly work orders for a new customer.

What are two possible status values for the work orders? Each correct answer presents a complete solution.

A. Open-scheduled

B. Open-reserved

C. Open-unscheduled

D. Open-requested

Answer: A,C


Question No: 8

u use Schedule Assistant to schedule work orders.

Which three constraints can you apply? Each correct answer presents a complete solution.

A. Radius

B. Team

C. Roles

D. Customers

E. Sites

Answer: A,B,C


Question No: 9

u implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality.

Which two actions should you perform? Each correct answer presents part of the solution.

A. Purchase the required licenses to extend usage of the Resco application beyond field service entities.

B. Implement the standard Microsoft Dynamics 365 mobile application instead of the Resco application.

C. Extend the Resco application to include leads, opportunities, and other entities needed for sales.

D. Register the added entities Resco Woodford application prior to extending the Resco application.

Answer: C,D


Question No: 10

u monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.

What should you do?

A. From an existing asset, click See records associated with this view, then click Connect.

B. On the Active Customer Assets screen, click New.

C. From an existing product, click Add New Adjustment Product.

D. Create a new product. Add a unit group and define the units.

Answer: A

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service


Question No: 11

u need to add descriptions to equipment and implement a rating system for equipment. What should you configure?

A. Characteristics

B. Category

C. Business Unit

D. Team

Answer: A


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