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NEW QUESTION 1
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
• A view with information about a customer account
• A list of contacts and cases associated with the account
• All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. Customer IntellView
- B. Lightning Record Page
- C. OmniScript
- D. FlexCards
Answer: D
NEW QUESTION 2
Which of the following is a key difference between Integration Procedures and DataRaptors?
- A. DataRaptors can access data from external sources.
- B. DataRaptors can invoke multiple actions in a single server call.
- C. Integration Procedures can access data from external sources.
- D. Integration Procedures can retrieve data from multiple related objects.
Answer: C
NEW QUESTION 3
When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
- A. They future-proof your front end design.
- B. They can retrieve Salesforce data from multiple objects faster.
- C. They combine multiple actions into a single server call.
- D. They enable better usability in digital interactions.
Answer: BC
NEW QUESTION 4
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. User Roles
- B. Conditional Views
- C. Script Configuration
- D. Script Profiles
Answer: B
NEW QUESTION 5
which of the following are Integration Procedure Actions?
- A. Email
- B. OmniScript
- C. PDF
- D. TypeAhead
Answer: A
NEW QUESTION 6
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
- A. OmniStudio Action
- B. Calculation Procedure
- C. Calculation Matrix
- D. DataRaptor Transform
Answer: BC
NEW QUESTION 7
A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements? Choose 3 answers
- A. FlexCards
- B. Flyouts
- C. OmniStudio Actions
- D. Navigate Actions
- E. Omni Script
Answer: ACE
NEW QUESTION 8
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
• Service category
• Number of hours
• Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row. Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers
- A. Edit Block
- B. Multi-select
- C. Formula
- D. Step
- E. Input Block
Answer: ACD
NEW QUESTION 9
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?
- A. DataRaptor Load
- B. DataRaptor Extract
- C. DataRator Turbo Extract
- D. DataRaptor Transform
Answer: D
NEW QUESTION 10
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution? Choose 2 answers
- A. HTTP
- B. Response
- C. DataRaptor Post
- D. DataRaptor Extract
Answer: CD
NEW QUESTION 11
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers
- A. Datatable
- B. Remote Action
- C. Response Action
- D. Edit Block
Answer: CD
NEW QUESTION 12
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?
- A. Add a menue element and Include all the actions
- B. Create a new contact FlexCard for the new actions
- C. Add a flyout to the existing FlexCard
- D. Use a block element to add these new actions
Answer: A
NEW QUESTION 13
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
• Step 1: account name and legal number
• Step 2: billing cycle and monthly due date
• Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers
- A. Create a reusable OmniScript for this process
- B. Use a single DataRaptor to save the information
- C. Combine the three steps into one step
- D. Configure the save for later property
Answer: BC
NEW QUESTION 14
which two of the following use cases are best solved using Calculation Procedures & Matrices? Choose 2 answers
- A. To apply the correct factor when determining a cost
- B. To return output that is calculated differently based on the date
- C. To determine the list of products to display to a customer
- D. To retrieve text data and convert it to an integer
Answer: AB
NEW QUESTION 15
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement? Choose 2 answers
- A. Calculation
- B. Messaging
- C. Alert
- D. Formula
Answer: BD
NEW QUESTION 16
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