The Secret Of Salesforce OmniStudio-Consultant Pdf

NEW QUESTION 1
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
• Low or Medium priority cases should display case data and an Update Account Info action.
• High priority cases should include a red border, an alert notification, and an Escalate action. What is the most efficient way to meet these requirements?

• A. Create a FlexCard with two card state
• B. Use conditions on the state to filter for priority.
• C. Create a FlexCard with one card stat
• D. Use conditions on the fields and actions to filter for priority.
• E. Create two FlexCards with one card state eac
• F. Use conditions on the states to filter for priority.
• G. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

Answer: A

NEW QUESTION 2
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
• Minimize implementation time
• Ensure end-user processes are as simple as possible
• Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers

• A. Replace existing APEX using DataRaptors and HTTP Actions
• B. Create new LWC templates for branding and styling
• C. Implement FlexCards and OmniScripts for the front-end
• D. Use existing APEX classes as data sources

Answer: AC

NEW QUESTION 3
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers

• A. Headline
• B. Radio Group
• C. Email
• D. Text Area
• E. Range

Answer: BCD

NEW QUESTION 4
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

• A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
• B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
• C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
• D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Answer: A

NEW QUESTION 5
What is the purpose of a DataRaptor Load?

• A. Write data to Salesforce objects
• B. Post data to Salesforce APIs
• C. Load data to an Interface object
• D. Send data to a PDF template

Answer: A

NEW QUESTION 6
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?

• A. DataRaptor Turbo
• B. Calculation Procedure
• C. Integration Procedure
• D. DataRaptor Extract

Answer: C

NEW QUESTION 7
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
• Account information including account name, phone, and website
• Active opportunities related to the account
• Active contracts related to the account
• The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?

• A. Parent FlexCard with multiple Child and Card Actions
• B. Parent FlexCard with multiple Child and different Card States
• C. Parent FlexCard with single Child and multiple Card States
• D. Parent FlexCard with single Child and Card Actions

Answer: A

NEW QUESTION 8
what can a DataRaptor Extract do?

• A. Create data in multiple related objects
• B. Extract data from a spreadsheet
• C. Retrieve data from multiple related objects
• D. Load data from external sources

Answer: C

NEW QUESTION 9
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements? Choose 3 answers

• A. DataRaptor Transform Action
• B. Select
• C. DataRaptor Extract Action
• D. Radio
• E. DataRaptor Post Action

Answer: CDE

NEW QUESTION 10
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers

• A. DataRaptor Turbo Extract
• B. OmniScript
• C. FlexCard
• D. Integration Procedure
• E. DataRaptor Load

Answer: ABD

NEW QUESTION 11
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements? Choose 3 answers

• A. OmniScript
• B. Interaction Launcher
• C. FlexCards
• D. OmniStudio Action
• E. DataRaptor

Answer: ACE

NEW QUESTION 12
How many levels deep can reusable OmniScripts be nested?

• A. 2
• B. 5
• C. Unlimited
• D. 1

Answer: D

NEW QUESTION 13
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

• A. Configure the Save property
• B. Configure a Resume Step
• C. Use an Integration Procedure
• D. Use a DataRaptor Post Action

Answer: A

NEW QUESTION 14
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

• A. DataRaptor Turbo
• B. DataRaptor Extract
• C. DataRaptor Load
• D. DataRaptor Transform

Answer: B

NEW QUESTION 15
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers

• A. Calculation Matrix
• B. DataRaptor Transform
• C. DataRaptor Extract
• D. Calculation Procedure

Answer: AC

NEW QUESTION 16
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