Ucertify offers free demo for 220-902 exam. "CompTIA A+ Certification Exam (902)", also known as 220-902 exam, is a CompTIA Certification. This set of posts, Passing the CompTIA 220-902 exam, will help you answer those questions. The 220-902 Questions & Answers covers all the knowledge points of the real exam. 100% real CompTIA 220-902 exams and revised by experts!
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Q61. A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue?
A. Disconnect power before inspecting the CRT power supply
B. CRT monitors should be serviced by qualified personnel
C. Have compressed air available to clear out the debris
D. Wear safely goggles to protect from the cathodes
Answer: B
Q62. A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs?
A. Emergency Repair Disk
B. Restore from OEM image
C. System Recovery
D. Restore from backup
Answer: C
Q63. A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST solve the issue?
A. Change the user’s email password.
B. Enable spam filtering on the email account.
C. Change the email account from POP to IMAP.
D. Disable the user’s email account.
Answer: A
Q64. A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?
A. Use compressed air to free the dust from the components and remove it with an ESD vacuum.
B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.
C. Use a shop vacuum with enough power to ensure all dust has been removed.
D. Remove as much dust as possible by hand and use compressed air to blow the rest out.
Answer: A
Q65. Which of the following should be used to ensure that a Windows OS is functioning optimally?
A. Driver updates
B. Scheduled backups
C. Application updates
D. Restore points
Answer: A
Q66. A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this?
A. System Restore
B. System Image Recovery
C. CHKDSK
D. Windows Memory Diagnostic
Answer: A
Q67. A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent damaging the new part?
A. Ground the computer and remove jewelry.
B. Self ground and handle the new card by the edges.
C. Place the computer on an ESD mat.
D. Attach an ESD strap to the new card during handling.
Answer: B
Q68. A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to a malware infection. Which of the following procedures would be performed NEXT?
A. Quarantine infected system
B. Schedule scans and run updates
C. Report the issue to the information security officer
D. Disable System Restore (in Windows)
E. Educate end user
Answer: A
Q69. A technician would like to ensure all previous data is erased before reloading Windows 7
Home Premium onto a laptop. Which of the following procedures would accomplish this?
A. Virtual RAID configuration
B. Quick format
C. New partition
D. Full format
Answer: D
Q70. A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools should the technician use to view the system performance?
A. msconfig
B. Task Manager
C. Event Viewer
D. netmon
Answer: B
