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Q51. You are managing service orders for technicians in the Microsoft Dynamics AX 2012 Enterprise Portal. 

In which of the following situations would you edit a service order line? (Each correct answer presents a complete solution. Choose three.) 

A. The service agreement changed. 

B. The service object relation changed, 

C. The service level agreement changed. 

D. The service task changed, 

E. The hours spent changed. 

Answer: A,D,E 


Q52. You are creating a template bill of materials (BOM) in Microsoft Dynamics AX 2012 for a new item that is similar to an item your company assembles. 

You need to create the BOM lines for the template by using the least amount of effort. 

What should you do? 

A. Copy the lines from an existing production order. 

B. Copy the lines from an existing template BOM. 

C. Copy the lines from an existing service BOM. 

D. Copy the lines from an existing service order. 

Answer: A 


Q53. Which of the following is a result of cancelling the service level agreement on a service order in Microsoft Dynamics AX 2012? 

A. The service order is signed off. 

B. The status is set to blank. 

C. The time recording records are deleted. 

D. The service stage is set to Cancel. 

Answer: C 


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Q54. A service order line in Microsoft Dynamics AX 2012 has a transaction type of Hour and a quantity of 5 hours. The start date and end date are June 1. Service technicians work 8-hour shifts, every day. 

In the dispatch board, you create another activity of the same type with a quantity of 12 hours. 

What is the end date of the new activity? 

A. June 3 

B. June 2 

C. June 4 

D. June 1 

Answer: A 


Q55. A service technician creates a service order in Microsoft Dynamics AX 2012 for additional problems found at the customer site. 

The specific problem and solution are not known. 

What information can the service technician record in the repair lines? 

A. Condition and diagnosis code 

B. Condition and diagnosis area 

C. Condition and symptom area 

D. Diagnosis and technician 

Answer: C 


Q56. What is the purpose of service object groups in Microsoft Dynamics AX 2012? (Each correct answer is a complete solution. Choose two.) 

A. To filter service objects. 

B. To sort service objects. 

C. To create fee transactions. 

D. To maintain the bill of materials (BOM) structure. 

Answer: A,B 



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