Renewal Microsoft Dynamics 365 Customer Engagement Core Mb-200 Braindump

Exam Code: mb-200 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: Microsoft Dynamics 365 Customer Engagement Core
Certification Provider: Microsoft
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NEW QUESTION 1

You are a Dynamics 365 for Customer Service system administrator. You have a data file that contains a list of accounts which must be important into the system.
You need to import the accounts by using the Import Data wizard.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 2

You are a Dynamics 365 for Customer Services administrator. You have a Production instance and Sandbox instance.
Users record Production instance data in the Sandbox instance.
You need to ensure that users only record data in the Production instance.
Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 3

You ate a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date field.
You activate the business rule. The form does not made the specified fields as required when the condition is met
You need to determine the cause of the issue. What is the cause?

  • A. the fields to be required are set to Optional at the field properly level
  • B. the Created On and Modified On date fields are not included on the form
  • C. Created On and Modified On are system fields and cannot be used in business rules
  • D. the Created On and Modified On date fields are in a hidden tab on the form

Answer: B

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rules-recomme

NEW QUESTION 4

You provide add-on components tot Dynamics 365. The deployment requirements for many add-ons are different.
You need to ensure that you meet the deployment requirements for add-ons.
Which solution types should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 5

You manage a Dynamics 365 for Customer Service instance. You need to add Voice of the Customer to the instance. What should you do?

  • A. Download Voice of the Customer from the Microsoft websit
  • B. Import the solution into the Dynamics 365 instance.
  • C. Sign in to the Sandbox instanc
  • D. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.
  • E. Add the correct role to each user to allow them to use the Voice of the Customer solution.
  • F. Select the Application tab in the Dynamics 365 admin cente
  • G. Configure Voice of the Customer.
  • H. Search AppSource for Voice of the Custome
  • I. Import the solution.

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/install-solution

NEW QUESTION 6

You are a Dynamics 365 for Customer Services system administrator. Sales team members access Dynamics 365 by using a tablet device.
Sales team members report several issues when they access Dynamics 365. You need to resolve the issues.
What should you do? To answer, select the appropriate options in the answer area. NOTE; Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 7

You are a Dynamics 365 for Customer Service system administrator.
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On.
You need to verify compliance standards.
Which data items will be included in the audit log?

  • A. all entities and fields
  • B. Microsoft Office 365 activities
  • C. entities and fields with auditing enabled
  • D. user access information only

Answer: C

NEW QUESTION 8

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note.
Solution; Use Quick Find search on the Contact entity to search for the word run. Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B

NEW QUESTION 9

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B

NEW QUESTION 10

You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365. You need to check the latency of the environment.
What should you do?

  • A. Use the organization Insights tool.
  • B. View the Health section of Microsoft Office 365 Admin portal.
  • C. View the Power platform Admin center.
  • D. Run the Dynamics 365 Diagnostics tool.

Answer: D

Explanation:
https://community.dynamics.com/365/customerservice/f/763/t/285347

NEW QUESTION 11

You manage Dynamics 365 for Customer Service Development. Test, and Production instances. You use an unmanaged solution to develop customization and deploy the customization to a Production instance.
Several deployed customization do not meet legal standards. You delete the unmanaged solution and the customization remain.
You need to remove the customization. What should you do?

  • A. Change the version number on the unmanaged solution to the previous version.
  • B. Manually remove each customization.
  • C. Install the previous solution.
  • D. Change the publisher settings.

Answer: B

NEW QUESTION 12

You import data into Dynamics 365 for Customer Service by using the Import Data wizard. Errors occur when you try to import the following data lines:
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You need to identity the cause of the errors.
What error types have occurred? To answer, drag the appropriate error types to the correct data. Each error type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 13

You are a Dynamics 365 Customer Engagement system administrator. You have the following security design for a Parent Business Unit:
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Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/hierarchy-security

NEW QUESTION 14

You are a Dynamics 365 system administrator.
You create a custom entity named Stores in a development Sandbox instance. You populate the custom entity with 185 store locations.
You need to migrate the custom entity and data to a Production instance.
What should you do? To answer, drag the appropriate actions to the correct tasks. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes 01 scroll to view content.
NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 15

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note.
Solution: Use Relevance Search to search for the word run. Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: A

NEW QUESTION 16

An organization plans to create a hierarchy to categorize products and sales literature. You need to implement subject trees to create the hierarchy.
What should you create?

  • A. a subject tree for organization to be used by products and sales literature
  • B. a subject tree for products and create a subject tree for sales literature
  • C. a subject tree for sales and create a subject tree for customer service
  • D. a subject tree for sales team and customer service team

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/define-subjects-categorizecases- products-articles

NEW QUESTION 17

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is the user unable view all available data?

  • A. You selected the This Page Only option and exported a static worksheet.
  • B. You exported a Pivot Table workshee
  • C. The user does not have the appropriate security role in Dynamics 365 to see all records.
  • D. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
  • E. You exported a dynamic workshee
  • F. The user does not have the appropriate permissions in Excel to see all records.

Answer: A

NEW QUESTION 18

You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app.
When a user views the Buildings form, a field for Location is missing. You create the field, but the user cannot see it.
You need to make the Location field visible to the user. What should you do?

  • A. Add the Location field to the Buildings view.
  • B. Publish customizations.
  • C. Change privileges to the user’s security role.
  • D. Create a new Buildings form.

Answer: B

NEW QUESTION 19

A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationship

NEW QUESTION 20

You are a Dynamics 365 for Customer Service administrator.
You must create a form for team members to use. The form must provide the ability to:
MB-200 dumps exhibit Lock a field on a form.
MB-200 dumps exhibit Trigger business logic based on a field value.
MB-200 dumps exhibit Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 21

You are a Dynamics 365 for Customer Service system administrator.
You enable the Quick Find view to look up First Name, Last Name, Email, and City on the Contact entity. You need to identify where the Quick Find search will be used.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 22

You are a Dynamics 365 for Customer Service administrator.
A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area. NOTE; Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 23

You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
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  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 24
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