CompTIA 220-1002 Courses 2021

NEW QUESTION 1
After a security audit, a technician is tasked with implementing new measures to help secure company workstations. The new policy states that all workstations must be signed off at night, a password is necessary to boot the computer, and encryption must be enabled. Which of the following features should the technician implement to BEST meet these requirements? (Choose three.)

• A. Screen locks
• B. Screensaver passwords
• C. UEFI passwords
• D. Login time restrictions
• E. Strong passwords
• F. Multifactor authentication
• G. BitLocker
• H. Credential Manager
• I. Smart card
• J. Biometric authentication

Answer: ABG

NEW QUESTION 2
A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to accomplish this task?

• A. Drill
• B. Hammer
• C. Low-level format
• D. Degaussing

Answer: D

NEW QUESTION 3
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?

• A. Guest
• B. Administrator
• C. Power User
• D. Remote Desktop User

Answer: A

NEW QUESTION 4
A user’s smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the following steps should be taken FIRST to determine the cause of the issue?

• A. Uninstall the camera application
• B. Check the application permissions
• C. Reset the phone to factory settings
• D. Update all of the applications on the phone
• E. Run any pending OS updates

Answer: B

NEW QUESTION 5
Joe. an end user, just changed his network password A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password. Which of the following Control Panel utilities can Joe use to help with this situation?

• A. Credential Manager
• B. Network and Sharing Center
• C. Security and Maintenance
• D. Troubleshooting

Answer: A

NEW QUESTION 6
A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

• A. Standard formatting
• B. HD drilling
• C. Low-level formatting
• D. HD partitioning

Answer: C

NEW QUESTION 7
A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the “My Documents” folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

• A. Remove the registry entry and rename the local account folder
• B. Delete or rename the local user folder
• C. Run DISM and re-add the local power user account
• D. Remove the user account in Credential Manager and restart the PC

Answer: C

NEW QUESTION 8
A MAC user’s operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?

• A. Time Machine
• B. Snapshot
• C. System Restore
• D. Boot Camp

Answer: A

NEW QUESTION 9
Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

• A. BranchCache
• B. Swap partition
• C. Domain access
• D. Proxy server

Answer: A

NEW QUESTION 10
A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

• A. Reinstall the application
• B. Roll back the application to the earlier version
• C. Clear the application cache
• D. Update the OS of the smartphones

Answer: D

NEW QUESTION 11
Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

• A. SSO
• B. Permission propagation
• C. Inheritance
• D. MFA

Answer: A

NEW QUESTION 12
A new company policy states that all end-user access to network resources will be controlled based on the users’ roles and responsibilities within the organization. Which of the following security concepts has the company just enabled?

• A. Certificates
• B. Least privilege
• C. Directory permissions
• D. Blacklists

Answer: B

NEW QUESTION 13
Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

• A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
• B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one
• C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
• D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

Answer: C

NEW QUESTION 14
Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

• A. Files disappearing
• B. File permission changes
• C. Application crash
• D. Too many start items

Answer: A

NEW QUESTION 15
A technician is working on a user’s workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet.
Which of the following types of infection does the user MOST likely have?

• A. Rootkit
• B. Keylogger
• C. Trojan
• D. Ransomware

Answer: A

NEW QUESTION 16
A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?

• A. Air filters
• B. Privacy screens
• C. Vacuums
• D. ESD mats

Answer: A

NEW QUESTION 17
A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?

• A. Visit the Microsoft Update website to see if there is an issue with a specific update
• B. Look up the error number associated with the failed update
• C. Look at the system Event Viewer to find more information on the failure
• D. Download the failed update to install manually

Answer: B

NEW QUESTION 18
A technician has identified malware on a user’s system. Which of the following should the technician do NEXT according to malware removal best practices?

• A. Enable System Restore and create a restore point so no data is lost
• B. Educate the user about how to avoid malware in the future
• C. Update the antivirus software and run a full system scan
• D. Move the infected system to a lab with no network connectivity

Answer: D

NEW QUESTION 19
Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up. counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT?

• A. Research the pop-up to see if it is a legitimate malware solution.
• B. Click on the pop-up window to resolve the issue before the time runs out.
• C. Send an email to all staff members warning them of malware on their system.
• D. Disconnect the Ethernet cable from the workstation and disable WiFi.

Answer: D

NEW QUESTION 20
Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe’s coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe’s phone and sees the following:

Which of the following is the MOST likely cause of the problem?

• A. Joe should be using WEP security on his hotspot for faster throughput
• B. Someone else is using Joe’s hotspot due to weak password
• C. Joe’s hotspot gave him an invalid IP address
• D. Joe is likely in a poor signal area and should try another area

Answer: B

NEW QUESTION 21
A technician is working on a Windows 10 PC that is running slowly.
Which of the following commands should the technician use to correct this issue? (Select two.)

• A. dir
• B. chdsk
• C. dism
• D. ipconfig
• E. format
• F. diskpart

Answer: BC

NEW QUESTION 22
Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.
Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?

• A. An IP conflict is present
• B. A corporate VPN is enabled
• C. A firewall exception must be set
• D. HomeGroup must be enabled

Answer: C

NEW QUESTION 23
A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

• A. Windows 7
• B. Windows 8
• C. Windows 8.1
• D. Windows 10

Answer: A

NEW QUESTION 24
A manager with a restricted user account receives the following error message: Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error. A technician remotely connects to the user’s computer and identifies the problem. Which of the following should the technician do NEXT?

• A. Reboot the computer
• B. Restart the network services
• C. Roll back the device drivers
• D. Rebuild the Windows profiles

Answer: B

NEW QUESTION 25
Which of the following Windows Enterprise OS version Offers BitLocker as a feature that can be enabled?

• A. Windows 7
• B. Windows 8
• C. Windows 8.1
• D. Windows 10

Answer: A

NEW QUESTION 26
A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:
There are 1033 infected files on this computer. Click here to disinfect.
The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

• A. Compare the startup items and services to a known clean image, and remove any startup items not found in the other imag
• B. Run an anti-malware scan.
• C. Validate that the alerts are false positives, and disable security software on the workstation to prevent further false notifications.
• D. Back up the user’s file
• E. Restore the system to the original system image designated by corporate IT policie
• F. Restore the user’s files.
• G. Request a content filter exception to allow access to the link from the notificatio
• H. Once available, follow the instructions on the linked site.

Answer: A

NEW QUESTION 27
A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers.
Which of the following data destruction methods should the technician perform to ensure the data is removed completely?

• A. Degaussing
• B. Standard format
• C. Overwrite
• D. Low-level format

Answer: D

NEW QUESTION 28
A technician needs to deploy a remote access technology to be able to access desktop computers. When a technician logs in to a user's computer, the user and the technician must be able to see the desktop simultaneously and use the mouse and keyboard. Which of the following would be BEST suited for this task?

• A. VNC
• B. Telnet
• C. SSH
• D. RDP

Answer: C

NEW QUESTION 29
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

• A. 2GB
• B. 4GB
• C. 8GB
• D. 16GB

Answer: B

NEW QUESTION 30
A small office calls a technician to investigate some “invalid certificate” errors from a concerned user. The technician observes that whenever the user to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error. Which of the following should the technician do NEXT? (Choose two.)

• A. Remove any proxy servers configured on the user’s browsers.
• B. Assist the user with purchasing an SSL certificate and save the certificate to the desktop.
• C. Disable the SPI firewall on the office’s gateway and any other routers.
• D. Instruct the user to ignore the certificate error since the user is connecting to a secure website.
• E. Create an outbound rule in Windows Firewall named after the user’s homepage.
• F. Run anti-malware scans and download the latest Windows updates.

Answer: AF

NEW QUESTION 31
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