Actual CompTIA 220-1002 Dumps Questions Online

NEW QUESTION 1
Joe, an end user, has been prompted to provide his username and password to access the payroll system. Which of the following authentication methods is being requested?

• A. Single-factor
• B. Multifactor
• C. RADIUS
• D. TACACS

Answer: A

NEW QUESTION 2
Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

• A. BranchCache
• B. Swap partition
• C. Domain access
• D. Proxy server

Answer: A

NEW QUESTION 3
A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?

• A. Privacy – Maps
• B. Display – Brightness
• C. Storage – Photos
• D. Mail – Work

Answer: B

NEW QUESTION 4
Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot. When she gets a message indicating the page cannot be displayed. She notices there is a “?” in the radio icon in the toolbar.
She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing?

• A. There is unauthenticated wireless connectivity
• B. She has exceeded the data allowance
• C. The phone is only 3G capable
• D. It is an unrooted phone
• E. The SIM card was not activated
• F. A data plan was not purchased

Answer: A

NEW QUESTION 5
A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages’ load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

• A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
• B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
• C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
• D. Send a test email, open a command prompt to check the file system, and empty the browser cache

Answer: B

NEW QUESTION 6
Which of the following BEST describes the purpose of an ESD mat?

• A. Protects against accidental static discharge
• B. Protects against dust/dirt contamination
• C. Protects against accidental scratches
• D. Protects against accidental water damage

Answer: A

NEW QUESTION 7
A technician accessed a network share from a computer joined to workgroup. The technician logged in as “user1” and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt for a username and password, but it automatically logs in to the network share under the “user1” account. Which of the following would allow the technician to log in using the “administrator” username?

• A. Use the command: net use Z: \\fileserver\share
• B. Go to the Sync Center and disable the offline files feature.
• C. Delete the “user” account for the network share in Credential Manager.
• D. Join the computer and file server to a domain and delegate administrator rights to “user1”.
• E. Use the Advanced Sharing options in the Network and Sharing Center and enable “turn on network discovery”.

Answer: A

NEW QUESTION 8
Which of the following is a reason to use WEP over WPA?

• A. Device compatibility
• B. Increased security
• C. TACACS
• D. Multifactor authentication

Answer: B

NEW QUESTION 9
A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.)

• A. Backup testing
• B. Cloud storage
• C. Local storage backups
• D. Data recovery
• E. Hot site
• F. Waterproof devices

Answer: BE

NEW QUESTION 10
A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?

• A. Visit the Microsoft Update website to see if there is an issue with a specific update
• B. Look up the error number associated with the failed update
• C. Look at the system Event Viewer to find more information on the failure
• D. Download the failed update to install manually

Answer: B

NEW QUESTION 11
A user who is running Windows 10 logs Into a machine and notices that shared drives are missing, the "My Documents* folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

• A. Remove the registry entry and rename the local account folder.
• B. Delete or rename the local user folder.
• C. Run DISM and re-add the local power user account.
• D. Remove the user account In Credential Manager and restart the PC.

Answer: D

NEW QUESTION 12
A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?

• A. Air filters
• B. Privacy screens
• C. Vacuums
• D. ESD mats

Answer: A

NEW QUESTION 13
A user’s computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

• A. Preserve data integrity
• B. Identify violations of acceptable use
• C. Collect evidence of illegal activity
• D. Report through proper channels

Answer: A

NEW QUESTION 14
A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?

• A. Open license
• B. Personal license
• C. Corporate license
• D. Enterprise license

Answer: A

NEW QUESTION 15
An end user’s PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)

• A. Remove applications from startup
• B. Defragment the hard drive
• C. Install additional RAM
• D. Install a faster hard drive
• E. End the processes in Task Manager
• F. Run the Disk Cleanup utility

Answer: AB

NEW QUESTION 16
A technician is investigating an application that has crashed on a workstation. The application is displaying a generic error. Which of the following tools should the technician use?

• A. Performance Monitor
• B. Component Services
• C. Task Manager
• D. Event Viewer

Answer: D

NEW QUESTION 17
A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely cause of the issue?

• A. Zero-day malware
• B. Safari code injection
• C. OS corruption
• D. Overheating
• E. Time sync failure

Answer: D

NEW QUESTION 18
An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

• A. Untrusted software
• B. Outdated antivirus
• C. MDM policies
• D. Inactive VPNs

Answer: D

NEW QUESTION 19
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

• A. 2GB
• B. 4GB
• C. 8GB
• D. 16GB

Answer: B

NEW QUESTION 20
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