Renew CompTIA A+ Certification Exam: Core 2 220-1002 Exam Answers

NEW QUESTION 1
A technician is installing the latest OS on a user’s system. The user wants all of the settings and file to remain intact during the installation.
Which of the following upgrade methods should the technician use?

• A. network installation
• B. clean install
• C. in-place upgrade
• D. image deployment

Answer: C

NEW QUESTION 2
A technician logs on to a Linux computer and runs the following command: ps -aux | grep vi
Which of the following MOST accurately describes the effect of the command?

• A. It kills any running programs starting with the letters vi.
• B. It opens a list of directories that start with the letters vi.
• C. It creates a new file named grep in the current working directory.
• D. If finds a list of processes running a text editor.

Answer: D

NEW QUESTION 3
Which of the following types of scripts would be seen on the user end of a web page?

• A. .bat
• B. .js
• C. .sh
• D. .vbs

Answer: D

NEW QUESTION 4
A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory, Which of the following should the technician use to accomplish this?

• A. Devices and Printer
• B. Sync Center
• C. Device Manager
• D. Power Option

Answer: D

NEW QUESTION 5
A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message. Which of the following is causing the error?

• A. Small hard drive
• B. Insufficient RAM
• C. OS compatibility
• D. Folder permissions

Answer: C

NEW QUESTION 6
Corporate management is concerned about the security of the company’s mobile phones, in the event they are lost or stolen. Management instructs the IT staff to ensure the data on the devices is not accessible by unauthorized users. Which of the following would provide the BEST level of protection in this scenario? (Choose two.)

• A. Use full device encryption
• B. Enable a pattern lock
• C. Implement remote wipe features
• D. Use device lockout policies
• E. Require complex administrator passwords
• F. Disable unknown application installations

Answer: AC

NEW QUESTION 7
A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?

• A. Task Scheduler
• B. Device Manager
• C. Drive Status
• D. Performance

Answer: D

NEW QUESTION 8
Joe. an end user, just changed his network password A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password. Which of the following Control Panel utilities can Joe use to help with this situation?

• A. Credential Manager
• B. Network and Sharing Center
• C. Security and Maintenance
• D. Troubleshooting

Answer: A

NEW QUESTION 9
A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices?

• A. Telnet
• B. SSH
• C. RDP
• D. VNC

Answer: B

NEW QUESTION 10
A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers.
Which of the following data destruction methods should the technician perform to ensure the data is removed completely?

• A. Degaussing
• B. Standard format
• C. Overwrite
• D. Low-level format

Answer: D

NEW QUESTION 11
A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks. A technician has been asked to assist the sales representative with saving files.
Which of the following is the BEST method to implement to prevent any data loss for the sales representative?

• A. Give the sales representative a USB security lock.
• B. Encrypt the laptop’s image on the server.
• C. Create a redundant cloud storage drive.
• D. Give the sales representative an external hard drive.

Answer: C

NEW QUESTION 12
A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?

• A. Place security In trash receptacles
• B. Refer to the manufacture’s specific usage
• C. Review the material safety data sheet
• D. Conduct an Internal search of disposal techniques

Answer: C

NEW QUESTION 13
A technician has identified malware on a user’s system. Which of the following should the technician do NEXT according to malware removal best practices?

• A. Enable System Restore and create a restore point so no data is lost
• B. Educate the user about how to avoid malware in the future
• C. Update the antivirus software and run a full system scan
• D. Move the infected system to a lab with no network connectivity

Answer: D

NEW QUESTION 14
Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

• A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
• B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one
• C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
• D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

Answer: C

NEW QUESTION 15
A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?

• A. PSU alarm
• B. Humidity alarm
• C. Temperature alarm
• D. Motion alarm

Answer: C

NEW QUESTION 16
Which of the following must be enabled to configure 20 new machines to be booted over a network?

• A. Multi-boot
• B. Dynamic
• C. PXE
• D. GPT

Answer: C

NEW QUESTION 17
A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

• A. Component Services
• B. System Configuration
• C. Security Policy
• D. Local Users and Groups

Answer: D

NEW QUESTION 18
A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

• A. Politely ask the user to call back
• B. Ask another technician to take the call
• C. Troubleshoot the issue for the user
• D. Input the issue as a ticket and escalate to Tier 2
• E. Put the user on hold and troubleshoot after the scheduled break

Answer: B

NEW QUESTION 19
A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the “My Documents” folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

• A. Remove the registry entry and rename the local account folder
• B. Delete or rename the local user folder
• C. Run DISM and re-add the local power user account
• D. Remove the user account in Credential Manager and restart the PC

Answer: C

NEW QUESTION 20
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