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Q71. A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step?
A. Allow the user to speak with a supervisor.
B. Identify the problem.
C. Establish a theory.
D. Immediately go to the user’s office.
Answer: B
Q72. Which of the following features of a mobile device operates the touch screen?
A. Gyroscope
B. Digitizer
C. Accelerometer
D. Geotracking
Answer: B
Q73. A technician has just upgraded RAM on a user’s workstation from 4GB to 8GB. The technician now wants to adjust the page file size on the system to the recommended Microsoft settings. Which of the following should be entered for the “Min” portion of the
page file setting if using these best practices?
A. 4096MB
B. 8192MB
C. 12288MB
D. 16328MB
Answer: C
Q74. A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet Explorer browser. Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings?
A. Advanced
B. Security
C. Privacy
D. Connections
Answer: A
Q75. A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue?
A. WiFi analyzer
B. Loopback plug
C. Signal booster
D. Packet sniffer
Answer: A
Q76. Which of the following Windows OS capabilities allows modern Windows versions to run applications written for older versions natively?
A. Microsoft Virtual PC
B. Compatibility mode
C. Hyper-V
D. Virtual XP mode
Answer: B
Q77. Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company’s network jacks unless such jacks are designated for guest use?
A. Disable DHCP and assign a static IP address to each network device physically connected to the network.
B. Enable MAC address filtering across all network jacks and record the MAC address of guest devices.
C. Disable all switch ports when they are not utilized and enable them on an as needed basis.
D. Place guest network jacks in public areas and all other jacks in secure areas as needed.
Answer: C
Q78. Which of the following best practices is used to fix a zero-day vulnerability on Linux?
A. Scheduled backup
B. Scheduled disk maintenance
C. Patch management
D. Antivirus update
Answer: C
Q79. In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?
A. Use safety goggles
B. Remove jewelry
C. Put on an ESD strap
D. Disconnect power
Answer: D
Q80. An end-user is attempting to access a file-sharing site to download files shared by a customer, but is receiving a message stating the site has been blocked. Which of the following is the MOST likely cause of this issue?
A. Antivirus software
B. Internet connectivity issues
C. Ransomware infection
D. Content-filtering
Answer: D