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Q1. Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches?
A. Anti-malware updates
B. Driver updates
C. Windows updates
D. Firmware updates
Answer: C
Q2. Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment?
A. Commercial license
B. Enterprise license
C. Seat license
D. Open source license
Answer: B
Q3. A user needs their email set up on their iOS device. The email needs to synchronize all changes made with the server and the PC. Which of the following would the technician use to accomplish this?
A. IMAP
B. SMTP
C. SMNP
D. POP3
Answer: A
Q4. A technician needs to install a clean Windows OS on several laptops in the office. The office is running a 100Base-T network. The owner would like the installations completed as soon as possible. Which of the following installation methods should the technician use?
A. FireWire External Hard Drive
B. PXE-based Network Installation
C. USB 3.0 Flash Drive
D. DVD-ROM
Answer: C
Q5. A user needs to shrink the partition size of a hard drive encrypted with BitLocker. Which of the following is the BEST option to modify the size of the partition?
A. Credential Manager
B. Computer Management
C. Device Manager
D. TPM Manager
Answer: B
Q6. A technician has upgraded four computers and would like to securely repurpose the hard drives for later use. Which of the following should the technician do to the drives to prepare them for later use?
A. chkdsk
B. Degauss
C. Quick format
D. Drive wipe
Answer: D
Q7. A technician is configuring wireless for a home office. The customer wants to prevent others from accessing the wireless network. The customer has a small number of devices on the network and does not want to have to remember a complicated password. Which of the following should the technician recommend?
A. Enable MAC filtering
B. Disable SSID broadcast
C. Assign static IP addresses
D. Turn on content filtering
Answer: A
Q8. A user wants to configure a smartphone to save all attachments from an Outlook.com email to a cloud-based service. Which of the following would be BEST to use to accomplish this?
A. Google Drive
B. iCloud
C. One Drive
D. FTP
Answer: C
Q9. A user in a corporate environment needs to have a laptop device repaired and takes the device to the appropriate technician. Which of the following should the technician offer to the user in order to maintain professionalism?
A. Ask to user to wait in the area while repairs are being made.
B. Offer a temporary loaner laptop for the user to work on.
C. Inform the user that it will be ready “sometime” and to come back later.
D. Ask the user to bring the laptop back when the department is less busy.
Answer: B
Q10. A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools should the technician use to view the system performance?
A. msconfig
B. Task Manager
C. Event Viewer
D. netmon
Answer: B
