All About Sales-Cloud-Consultant study guide Apr 2021


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Q91. CORRECT TEXT

What are the differences between account teams and sales teams?

Answer: An account team is a team of users that work together on an account. Sales teams work together on opportunities, An Account team may include an executive sponsor, dedicated support representative,andproject manager.


Q92. CORRECT TEXT

If you change a conversion rate will the previous conversion rate be stored?

Answer: No. Previous conversion rates are not stored.


Q93. Which of the following steps accurately describe the process map insales and marketing organizations?

A. Lead generation, lead qualification, revenue management (forecasting)

B. Lead generation, revenue management (forecasting), lead qualification

C. Lead generation, lead qualification, opportunity conversion

D. Lead generation and qualification, opportunity conversion, revenue management (forecasting)

Answer: A


Q94. CORRECT TEXT

What can a user with a Chatter External User profile do?

Answer: The user can only log into Chatter and access groups they've been invited to and interact with members of those groups.


Q95. Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

A. Route cases toagents in an alternate center.

B. Disable the Interactive Voice Response (IVR) system.

C. Deliver training on case handling for contingent staff.

D. Update the case status field values.

E. Monitor service level agreements (SLAs) and notify customers.

Answer: ACE


Q96. CORRECT TEXT

How do I report on campaign success?

Answer: The Campaign ROI Analysis Report is available through the Reportstab in the Campaign Reports folder. It calculates your campaigns' performance by return on

investment (ROI) and average cost.


Q97. CORRECT TEXT

In anorganizationwith a private sharing model, Sam is a sales exec that reports to John, a Sales Manager. Sam has ownership of theABC Company account record, and also has created an opportunityfor ABC Co. Can Sam see John's data?

Answer: No. John, as the manager in the hierarchy can see Sam's data, butnot the other way around.


Q98. What can customers do in private Chatter groups?

Answer: Chatter customers can post to the groups to which they were invited.


Q99. Forecast Category "Pipeline" can be summarized as:

A. Closed

B. Closed + Commit

C. Closed + Commit + Best Case

D. Commit + Best Case + Pipeline

Answer: D


Q100. Which of the following descriptions best describe Knowledge?

A. A tool for extending pricing proposals to customers

B. A content management tool for users who seek information

C. A library that allowsaccess to documents

D. A collaboration tool

E. A data enrichment tool that maintains updated data

Answer: B