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Q11. CORRECT TEXT
What is the capability and limit of using email from within Salesforce?
Answer: You can email contacts, leads, person accounts, and users in your organization directly from account, contact, lead, opportunity, case,campaign, or custom object pages. There is no limit on the number of these emails sent individually.
Q12. Match this tip with its design consideration. "Users should not do things more than once because it takes time and may create dirty data"
A. Tab and field naming
B. Reduced clicks
C. Search
D. Record types and page layouts
E. Workflow rules and approvals
F. Minimizedredundant data entry
Answer: F
Q13. CORRECT TEXT
How are opportunity amounts displayed in reports?
Answer: Standard reporting displays an amount initsoriginal currency, however you can change this to display in any active currency.
Q14. Which option best identifies with the Chatter Home Page?
A. Everyone can see what you post here. Displays posts from everyone you're following.
B. Everyone can see what you post here. Only displays posts directed to you.
C. Only users with access rights can view or post here.
Answer: A
Q15. Match the following loading option to the description of when to useit. "ETL Tool"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bob wants to load asingle account record.
E. Berta wants to keep a separate system asher "system of record"
Answer: A
Q16. A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report shows the relations tosales data, lead data, and analysis of campaigns?
A. VP Marketing
B. BI/Analytics
C. Marketing Executive
D. Campaign Manager
Answer: B
Q17. Why is it important to forecast sales?
A. Forecasting helps a company know what's in the pipeline
B. Forecasting allows a company tomanage revenue
C. Forecasting tells managers the percent of deals closed
D. Forecasting moves opportunities through stages
Answer: B
Q18. CORRECT TEXT
How does territory management differ to role hierarchies?
Answer: Territories need to be enabled by Salesforce.com Territories determine forecast and forecast roll ups
A user can only have one role but can belong to multiple territories Belonging to a territory grants access regardless of ownership
Q19. What should access to records be based on?
A. The org chart
B. User preference
C. The org-wide default
D. Roles and role hierarchy
Answer: D
Q20. CORRECT TEXT
Can reports disseminate information by teams?
Answer: Yes. You are able to create reports that show data as 'My Account Team' or 'My Sales Team'.
