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Q111. CORRECT TEXT
8 steps to unlocking your pipeline with opportunities
Answer: 1. Define your sales stages
2. Establish naming conventions
3. Make key fields mandatory
4. Run your forecast meetings with the pipeline report
5. Create “big deal” alerts
6. Use activities and email templates
7. Use the similar opportunities feature
8. Use Chatter to follow specific opportunities
Q112. Who is most interested in the alignment of sales and marketing?
A. Sales Reps
B. Sales/Marketing Managers
C. Sales/Marketing VP
D. IT
Answer: C
Q113. Which method can be used to improve agent retention? Choose 2 answers:
A. Mix telephony interactions with email and chat
B. Extendbenefits to part-time agents
C. Provide additional training on tools and process
D. Allow shift trading between agents
Answer: BD
Q114. Universal Containers plans to migrate data into Salesforce from a legacy system. Which step should be taken before performing the data migration? Choose 2 answers:
A. Perform data cleansing
B. Enable data validation rules
C. Develop data map
D. Normalize database
Answer: AC
Q115. CORRECT TEXT
Reps only entering opportunities after the closed/won stage – how to change this behavior (choose 2 answers:)
A. Remove stages& fields that are not critical
B. Create opportunity stage report
C. User adoption dashboard
D. Workflow rule to alert sales manager when opportunity stage changes
Answer: AC
Q116. Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included onthe manager's dashboard? Choose 3 answers:
A. Average Call Handle Time
B. Cases by Support Channels
C. Number of Portal Loginsper Day
D. Escalated Calls
E. Knowledge Article Usage
Answer: BCE
Q117. CORRECT TEXT
What is Partner Portal and what does it provide?
Answer: A partner portal allows partner users to log in to Salesforce througha separate website than your non-partner users. Partner users canonly see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.
Q118. CORRECT TEXT
If you are usingcustomizableforecasting what currency will the forecast display?
Answer: Customizableforecasts will display using the currency in your quota
Q119. CORRECT TEXT
Import 100 leads/mo – need to preventdups.
A. Import using import wizard
B. Run script in external DB to identifydups.
C. Import leads & use global search to identifydups.
D. Export existing leads using a report & scrub prior to re-import
Answer: A
Q120. CORRECT TEXT
Sales reps shouldn’t be able to edit certain opportunity fields afterclosed/won stage (fields reserved for sales ops).
A. Validation rule
B. Workflow rule
C. Modify all data privilege -> Sales Ops
D. Field level security
Answer: A
